1479 reviews

These reviews were collected by JudgeService.com, an independent car dealer review website.

1,479

Reviews

99
Overall Satisfaction
100
Would Recommend
  • I'd definitely recommend Bristol Street Motors Ford Macclesfield to friends and family because the service is great, good deals on cars

    I'd definitely recommend Bristol Street Motors Ford Macclesfield to friends and family because the service is great, good deals on cars

    Reply by Matthew Johnson (Dealer) on 18th March 2024:

    “Good morning, Leah, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • The experience at Bristol Street Motors Ford Macclesfield was good because - friendly, knowledgeable, helpful staff. Excellent customer service from start to finish

    The experience at Bristol Street Motors Ford Macclesfield was good because - friendly, knowledgeable, helpful staff. Excellent customer service from start to finish

    Reply by Dawn Robinson (Dealer) on 10th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • The staff at Bristol Street Motors Ford Macclesfield were good because they made us very welcome, and nothing seemed too much trouble. Understood my needs and vehicle preference.

    The staff at Bristol Street Motors Ford Macclesfield were good because they made us very welcome, and nothing seemed too much trouble. Understood my needs and vehicle preference.

    Reply by Dawn Robinson (Dealer) on 9th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Bristol Street Motors Ford Macclesfield were great bcause of excellent service from Jonathon

    Bristol Street Motors Ford Macclesfield were great bcause of excellent service from Jonathon

    Reply by Dawn Robinson (Dealer) on 8th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Excellent customer service everytime. Always kept upto date on the progress on my vehicle service/MOT\U0001f44d

    Excellent customer service everytime. Always kept upto date on the progress on my vehicle service/MOT\U0001f44d

    Reply by Dawn Robinson (Dealer) on 8th March 2024:

    “.Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • The salesman Jonathan was professional, helpful and attentive. Couldn’t have made the experience any better than it was. Fantastic.

    The salesman Jonathan was professional, helpful and attentive. Couldn’t have made the experience any better than it was. Fantastic.

    Reply by Dawn Robinson (Dealer) on 6th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Extremely professional service from start to finish. Car was made available on time and exceded all our expectations. I would definately recomend BSM to any family member without hesitation.

    Extremely professional service from start to finish. Car was made available on time and exceded all our expectations. I would definately recomend BSM to any family member without hesitation.

    Reply by Chloe Jefferson (Dealer) on 3rd March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”

  • Bristol Street Motors Ford Macclesfield staff Dan Pentelow, was particularly good because he listened and understood my needs. First car purchase for twenty years so not an easy sell as I loved my old car. :) Dan gently guided us through the whole process with great empathy and attention to detail. He explain… Read More

    Bristol Street Motors Ford Macclesfield staff Dan Pentelow, was particularly good because he listened and understood my needs. First car purchase for twenty years so not an easy sell as I loved my old car. :) Dan gently guided us through the whole process with great empathy and attention to detail. He explained everything clearly and answered all my questions patiently with out hurrying us. We also had a good test drive with another equally lovely young man (so sorry his name escapes me) and talked with Jake re various things. Overall thank you.

    Reply by Matthew Johnson (Dealer) on 3rd March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Dan and Jake were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • I'd suggest Bristol Street Motors Ford Macclesfield to a friend because thay were very helpfull

    I'd suggest Bristol Street Motors Ford Macclesfield to a friend because thay were very helpfull

    Reply by Matthew Johnson (Dealer) on 2nd March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • Just bought a car from Bristol Street Motors Macclesfield and dealt with Gregg on every visit . He went above and beyond to make sure my car was ready in time for collection and kept me regularly updated throughout the whole process ,making it a pleasant experience. Professional ,friendly and accommodating an… Read More

    Just bought a car from Bristol Street Motors Macclesfield and dealt with Gregg on every visit . He went above and beyond to make sure my car was ready in time for collection and kept me regularly updated throughout the whole process ,making it a pleasant experience. Professional ,friendly and accommodating and answered all our questions with no pressure to buy . Would highly recommend to friends and family .

    Reply by Bristol Street Motors Ford Macclesfield (Dealer) on 25th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • Just bought a car from Bristol Street Motors Macclesfield and dealt with Gregg on every visit . He went above and beyond to make sure my car was ready in time for collection and kept me regularly updated throughout the whole process ,making it a pleasant experience. Professional ,friendly and accommodating an… Read More

    Just bought a car from Bristol Street Motors Macclesfield and dealt with Gregg on every visit . He went above and beyond to make sure my car was ready in time for collection and kept me regularly updated throughout the whole process ,making it a pleasant experience. Professional ,friendly and accommodating and answered all our questions with no pressure to buy . Would highly recommend to friends and family .

    Reply by Chloe Jefferson (Dealer) on 25th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • The experience at Bristol Street Motors Ford Macclesfield was fantastic because staff very helpful russ gave us all the information I needed even helped with courtesy call before and after picking up car

    The experience at Bristol Street Motors Ford Macclesfield was fantastic because staff very helpful russ gave us all the information I needed even helped with courtesy call before and after picking up car

    Reply by Liza Nicholson (Dealer) on 21st February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • All fine but 1 star off for a new contactless drop-off system with a box to leave your car key in. Couldn't explain to the staff about some issues with my car as I was just told the technician will pick up any faults. Would probably go elsewhere next year to avoid the contactless dropoff.

    All fine but 1 star off for a new contactless drop-off system with a box to leave your car key in. Couldn't explain to the staff about some issues with my car as I was just told the technician will pick up any faults. Would probably go elsewhere next year to avoid the contactless dropoff.

    Reply by Liza Nicholson (Dealer) on 19th February 2024:

    “Thanks for taking the time to mark us as 4 stars! Kind regards, Liza.”

  • I was pleased with Bristol Street Motors Ford Macclesfield and would recommend them because the service received was personal and not pushy. Everything was explained clearly and all questions answered. Collection of the car was easy and its nice to receive a follow up call a couple of days later to check that… Read More

    I was pleased with Bristol Street Motors Ford Macclesfield and would recommend them because the service received was personal and not pushy. Everything was explained clearly and all questions answered. Collection of the car was easy and its nice to receive a follow up call a couple of days later to check that everything was OK. Thank you for making changing my car a stress free experience!

    Reply by Dawn Robinson (Dealer) on 12th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Great service. Answered all my questions clearly and made sure i found the right car for my needs.

    Great service. Answered all my questions clearly and made sure i found the right car for my needs.

    Reply by Dawn Robinson (Dealer) on 8th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • We bought a car from Greg in November and the service from start to finish was fantastic! We\u2019ve no plans yet to change \u2018Gloria\u2019, but when the time is right, we\u2019ll be hunting Greg down!!

    We bought a car from Greg in November and the service from start to finish was fantastic! We\u2019ve no plans yet to change \u2018Gloria\u2019, but when the time is right, we\u2019ll be hunting Greg down!!

    Reply by Dawn Robinson (Dealer) on 8th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Greg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • I was happy with the service at Bristol Street Motors Ford Macclesfield because of the great service and was happy to answer my questions in full. They also made sure i was getting good value for the money i was prepared to spend.

    I was happy with the service at Bristol Street Motors Ford Macclesfield because of the great service and was happy to answer my questions in full. They also made sure i was getting good value for the money i was prepared to spend.

    Reply by Dawn Robinson (Dealer) on 7th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • My experience at Bristol Street Motors Ford Macclesfield was cracking, Jonathan was excellent, very professional throughout

    My experience at Bristol Street Motors Ford Macclesfield was cracking, Jonathan was excellent, very professional throughout

    Reply by Stuart Oliver (Dealer) on 6th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • The experience at Bristol Street Motors Ford Macclesfield was fantastic because Greg who looked after me was very helpful and knowledgeable about everything which made me feel very comfortable with no pressure

    The experience at Bristol Street Motors Ford Macclesfield was fantastic because Greg who looked after me was very helpful and knowledgeable about everything which made me feel very comfortable with no pressure

    Reply by Stuart Oliver (Dealer) on 5th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Greg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • I'd recommend Bristol Street Motors Ford Macclesfield because they were easy to deal with and both Gregg and Jake were excellent

    I'd recommend Bristol Street Motors Ford Macclesfield because they were easy to deal with and both Gregg and Jake were excellent

    Reply by Matthew Johnson (Dealer) on 2nd February 2024:

    “Good afternoon Elaine. Thank you so much for your kind words! We are so happy to hear that Gregg and Jake was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • I'd suggest Bristol Street Motors Ford Macclesfield to a friend because Jake and Gregg go the extra mile and were fantastic in answering all my questions and their friendly but business like approach was second to none.

    I'd suggest Bristol Street Motors Ford Macclesfield to a friend because Jake and Gregg go the extra mile and were fantastic in answering all my questions and their friendly but business like approach was second to none.

    Reply by Matthew Johnson (Dealer) on 2nd February 2024:

    “Good morning Ruth. Thank you so much for your kind words! We are so happy to hear that Jake and Gregg were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • The experience at Bristol Street Motors Ford Macclesfield was great because we had excellent service in a very professional manner.

    The experience at Bristol Street Motors Ford Macclesfield was great because we had excellent service in a very professional manner.

    Reply by Dean Patterson (Dealer) on 1st February 2024:

    “Good morning Barbara. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”

  • The experience was worth. It in the end.

    The experience was worth. It in the end.

    Reply by Stuart Oliver (Dealer) on 26th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Great job. Got myself Nissan Quashqai from From Ford Macclesfield. Everybody very nice and helpful and the process was very quick. Special mention to Gregg Parkinson who dealt with my purchase super friendly and very helpful. He sorted me out with the exact car I wanted. All in all a very good and fast experi… Read More

    Great job. Got myself Nissan Quashqai from From Ford Macclesfield. Everybody very nice and helpful and the process was very quick. Special mention to Gregg Parkinson who dealt with my purchase super friendly and very helpful. He sorted me out with the exact car I wanted. All in all a very good and fast experience. Top Marks.

    Reply by Bristol Street Motors Ford Macclesfield (Dealer) on 26th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • Great job. Got myself Nissan Quashqai from From Ford Macclesfield. Everybody very nice and helpful and the process was very quick. Special mention to Gregg Parkinson who dealt with my purchase super friendly and very helpful. He sorted me out with the exact car I wanted. All in all a very good and fast experi… Read More

    Great job. Got myself Nissan Quashqai from From Ford Macclesfield. Everybody very nice and helpful and the process was very quick. Special mention to Gregg Parkinson who dealt with my purchase super friendly and very helpful. He sorted me out with the exact car I wanted. All in all a very good and fast experience. Top Marks.

    Reply by Stuart Oliver (Dealer) on 26th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • First class service and welcoming professional staff

    First class service and welcoming professional staff

    Reply by Liza Nicholson (Dealer) on 26th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Great first service at Bristol Street Macclesfield

    Great first service at Bristol Street Macclesfield

    Reply by Liza Nicholson (Dealer) on 24th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Superb service from Gregg Parkinson and Jake Lomax, not the easiest transaction and all done remotely, absolutely no complaints whatsoever. 10 out of 10

    Superb service from Gregg Parkinson and Jake Lomax, not the easiest transaction and all done remotely, absolutely no complaints whatsoever. 10 out of 10

    Reply by Liza Nicholson (Dealer) on 22nd January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg and Jake were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”

  • Dealt with Gregg Parkinson, personable, well versed and excellent service from start to finish, would recommend the Macc Branch of Bristol Street to anyone

    Dealt with Gregg Parkinson, personable, well versed and excellent service from start to finish, would recommend the Macc Branch of Bristol Street to anyone

    Reply by Dawn Robinson (Dealer) on 16th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Had our MOT and service recently. Very quick and warm service, great customer communication and could not recommend more. Had a mishap with our service however we were quickly given a resolution and courtesy car

    Had our MOT and service recently. Very quick and warm service, great customer communication and could not recommend more. Had a mishap with our service however we were quickly given a resolution and courtesy car

    Reply by Dean Patterson (Dealer) on 16th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”

  • The service from Ford Macclesfield was exemplary, I've bought cars from dealers countywide, but Gregg Parkinson showed how it should be done, from start to finish totally stress and hassle free,

    The service from Ford Macclesfield was exemplary, I've bought cars from dealers countywide, but Gregg Parkinson showed how it should be done, from start to finish totally stress and hassle free,

    Reply by Dawn Robinson (Dealer) on 15th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Gregg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • No problems professional from start to finish

    No problems professional from start to finish

    Reply by Bristol Street Motors Ford Macclesfield (Dealer) on 11th January 2024:

    “Hi Rosemary, Thank you for taking the time to write this review. I am glad to hear that you were pleased with the level of service you received and will pass these wonderful comments back to the dealership for all to see. Many thanks, Trish.”

    Reply by Stuart Oliver (Dealer) on 12th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • The experience at Bristol Street Motors Ford Macclesfield was good because they helped me to seek out the vehicle which suited me best - and I'm delighted with it.

    The experience at Bristol Street Motors Ford Macclesfield was good because they helped me to seek out the vehicle which suited me best - and I'm delighted with it.

  • We went looking at a certain car but it became clear it was out of our price range. I asked Russ to have a look for me and find me something within my price range, age range, mile range and big enough for 2 dogs and he came through really quickly. We went back for a test drive and decided that it was the car … Read More

    We went looking at a certain car but it became clear it was out of our price range. I asked Russ to have a look for me and find me something within my price range, age range, mile range and big enough for 2 dogs and he came through really quickly. We went back for a test drive and decided that it was the car for us. Everything was done really quickly with help from Jake, and the service was really personal and friendly. Russ even offered to drop the floor mats off at our house to save the journey. A really enjoyable experience of buying a car and we’ll be back in a few months so my husband can pick up his.

  • I would highly recommend Bristol Street Motors Ford Macclesfield to friends and family because of the excellent service offered & the ease of purchasing a vehicle.The sales advisor Russell was extremley helpful & a pleasure to deal with. I would be happy to purchase my next vehicle from Bristol Street Motors … Read More

    I would highly recommend Bristol Street Motors Ford Macclesfield to friends and family because of the excellent service offered & the ease of purchasing a vehicle.The sales advisor Russell was extremley helpful & a pleasure to deal with. I would be happy to purchase my next vehicle from Bristol Street Motors Ford Macclesfield.

    Reply by Dean Patterson (Dealer) on 28th December 2023:

    “Good afternoon Richard. Thank you so much for your kind words! We are so happy to hear that Russell was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.”

  • I would highly recommend Bristol Street Motors Ford Macclesfield to friends and family because of the excellent service offered & the ease of purchasing a vehicle.The sales advisor Russell was extremley helpful & a pleasure to deal with. I would be happy to purchase my next vehicle from Bristol Street Motors … Read More

    I would highly recommend Bristol Street Motors Ford Macclesfield to friends and family because of the excellent service offered & the ease of purchasing a vehicle.The sales advisor Russell was extremley helpful & a pleasure to deal with. I would be happy to purchase my next vehicle from Bristol Street Motors Ford Macclesfield.