1745 reviews

These reviews were collected by JudgeService.com, an independent car dealer review website.

1,745

Reviews

92
Overall Satisfaction
97
Would Recommend
  • I was having issues with my windscreen wash in the middle of winter. Rang the office directly and they got me in the next morning!

    I was having issues with my windscreen wash in the middle of winter. Rang the office directly and they got me in the next morning!

    Reply by Keith Briggs (Dealer) on 22nd March 2024:

    “HI Jessica, Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Bristol Street Motors SEAT Derby were great because it was a simple, quick and easy process to purchase the car

    Bristol Street Motors SEAT Derby were great because it was a simple, quick and easy process to purchase the car

    Reply by Matthew Johnson (Dealer) on 22nd March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • Bristol Street Motors SEAT Derby were fantastic because they were helpful, supportive but not pushy. Everyone I came across was friendly, and made the purchasing experience straightforward and as painless as possible. I felt staff made time for me, and tried to put me at ease when making decisions about a big… Read More

    Bristol Street Motors SEAT Derby were fantastic because they were helpful, supportive but not pushy. Everyone I came across was friendly, and made the purchasing experience straightforward and as painless as possible. I felt staff made time for me, and tried to put me at ease when making decisions about a big purchase.

    Reply by Liza Nicholson (Dealer) on 8th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • I was pleased with Bristol Street Motors SEAT Derby and would recommend them because friendy not pushy try clear

    I was pleased with Bristol Street Motors SEAT Derby and would recommend them because friendy not pushy try clear

    Reply by Dawn Robinson (Dealer) on 6th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Bristol Street Motors SEAT Derby were great because they were flexible, informative and thorough in their approach. Olly was brilliant and a great support through the entire process.

    Bristol Street Motors SEAT Derby were great because they were flexible, informative and thorough in their approach. Olly was brilliant and a great support through the entire process.

    Reply by Matthew Johnson (Dealer) on 1st March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Olly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • My third car from this dealership was unfortunate to have to get the third as was hit by uninsured driver. As always everyone at seat was fantastic but in particular Olly Otton who I also dealt with for last car. Olly was fantastic when ordering car he met my needs and did everything he could to get me the be… Read More

    My third car from this dealership was unfortunate to have to get the third as was hit by uninsured driver. As always everyone at seat was fantastic but in particular Olly Otton who I also dealt with for last car. Olly was fantastic when ordering car he met my needs and did everything he could to get me the best deal he could. When picking car up he spent time showing me everything and setting things up. Olly is a pleasure to deal with and a credit to seat will definitely go back and would recommend cars to anyone as excellent value for money.

    Reply by Liza Nicholson (Dealer) on 29th February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • I had a great experience at Bristol Street Motors SEAT DERBY- I have so much brand loyalty for this dealership due to the incredible service you get time in time out! Having purchased several cars from this dealership, and having everyone serviced here, I can truly recommend this dealership! They treat you … Read More

    I had a great experience at Bristol Street Motors SEAT DERBY- I have so much brand loyalty for this dealership due to the incredible service you get time in time out! Having purchased several cars from this dealership, and having everyone serviced here, I can truly recommend this dealership! They treat you with respect and you feel like a friend! A huge thanks to Fitz, Mark, Mat and all of the service team for the service you give me every time ! You operate a well oiled machine of a business

    Reply by Matthew Johnson (Dealer) on 28th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Fitz, Mark and Mat were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • I'd recommend Bristol Street Motors SEAT Derby to anyone because they are helpful.

    I'd recommend Bristol Street Motors SEAT Derby to anyone because they are helpful.

    Reply by Liza Nicholson (Dealer) on 28th February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • I'd recommend Bristol Street Motors SEAT Derby to a friend because of one of the sales team; Ben that I spoke to was very helpful in helping me find the right car for me

    I'd recommend Bristol Street Motors SEAT Derby to a friend because of one of the sales team; Ben that I spoke to was very helpful in helping me find the right car for me

    Reply by Keith Briggs (Dealer) on 21st February 2024:

    “Hi Lewis, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Top mechanic Darryl place looks better

    Top mechanic Darryl place looks better

    Reply by Bristol Street Motors SEAT Derby (Dealer) on 20th February 2024:

    “Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.”

  • Bristol Street Motors SEAT Derby staff were good because their customer service was exceptional, nothing was too much trouble for them. Even though there was a problem with the V5 it was sorted quickly and we were kept updated at all times. Excellent customer service from all concerned

    Bristol Street Motors SEAT Derby staff were good because their customer service was exceptional, nothing was too much trouble for them. Even though there was a problem with the V5 it was sorted quickly and we were kept updated at all times. Excellent customer service from all concerned

    Reply by Dean Patterson (Dealer) on 17th February 2024:

    “Good morning David. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”

  • The staff at Bristol Street Motors SEAT Derby were good because they were super helpful and accommodating.

    The staff at Bristol Street Motors SEAT Derby were good because they were super helpful and accommodating.

    Reply by Matthew Johnson (Dealer) on 16th February 2024:

    “Good afternoon Holly. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • I'd recommend Bristol Street Motors SEAT Derby to a friend because they communicated with us throughout the purchase and we were very happy with all aspects of the sale

    I'd recommend Bristol Street Motors SEAT Derby to a friend because they communicated with us throughout the purchase and we were very happy with all aspects of the sale

    Reply by Keith Briggs (Dealer) on 3rd February 2024:

    “Hi Cathryn, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Just picked up our new to us SEAT Ateca. The level of customer service received from Andy and Matt and all the after sales team was exemplary! They both went above and beyond what we expected from them. I can honestly say that we have never received such a brilliant level of service from any other car dealer.… Read More

    Just picked up our new to us SEAT Ateca. The level of customer service received from Andy and Matt and all the after sales team was exemplary! They both went above and beyond what we expected from them. I can honestly say that we have never received such a brilliant level of service from any other car dealer.......and the car is brilliant too!!

    Reply by Matthew Johnson (Dealer) on 1st February 2024:

    “Good afternoon Sue. Thank you so much for your kind words! We are so happy to hear that Andy and Matt were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • Incredibly friendly, helpful and knowledgeable staff! Really cannot rate their customer service highly enough! Always have the answer, always quick to resolve everything! Thanks everyone

    Incredibly friendly, helpful and knowledgeable staff! Really cannot rate their customer service highly enough! Always have the answer, always quick to resolve everything! Thanks everyone

    Reply by Dean Patterson (Dealer) on 1st February 2024:

    “Good morning Jon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean.”

  • Great people to deal with, our Ateca was built quickly in the factory, but got caught up in port delays which obviously were beyond BSM's control. Andy Lawrence was polite, helpful and knowledgeable and kept us updated all the way and we were delighted to pick up our car this morning.

    Great people to deal with, our Ateca was built quickly in the factory, but got caught up in port delays which obviously were beyond BSM's control. Andy Lawrence was polite, helpful and knowledgeable and kept us updated all the way and we were delighted to pick up our car this morning.

    Reply by Liza Nicholson (Dealer) on 23rd January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”

  • The experience at Bristol Street Motors SEAT Derby was great because I have friends who have been looking a a good car for a while.

    The experience at Bristol Street Motors SEAT Derby was great because I have friends who have been looking a a good car for a while.

    Reply by Stuart Oliver (Dealer) on 22nd January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I'd endorse Bristol Street Motors SEAT Derby because the whole experience was flawless. Ben and Matthew were polite at all times, answered all my questions and dealt with my phone calls personally

    I'd endorse Bristol Street Motors SEAT Derby because the whole experience was flawless. Ben and Matthew were polite at all times, answered all my questions and dealt with my phone calls personally

    Reply by Dean Patterson (Dealer) on 16th January 2024:

    “Good afternoon Sharon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben, Matthew and the team. We hope to see you again soon. Happy motoring, Dean.”

  • I would recommend Bristol Street Motors SEAT Derby to friends and family because of the great and friendly service I received from the sales team

    I would recommend Bristol Street Motors SEAT Derby to friends and family because of the great and friendly service I received from the sales team

  • I was happy with the service at Bristol Street Motors SEAT Derby because the sales team weren't pushy in any way and always made you welcome with a hot drink if you want one.

    I was happy with the service at Bristol Street Motors SEAT Derby because the sales team weren't pushy in any way and always made you welcome with a hot drink if you want one.

  • I'd definitely recommend because the overall experience from start to collection of my vehicle was outanding, & the particular salesman (Olley) who handled my purchase was overall extremely polite courteous & very professional

    I'd definitely recommend because the overall experience from start to collection of my vehicle was outanding, & the particular salesman (Olley) who handled my purchase was overall extremely polite courteous & very professional