3992 reviews

These reviews were collected by JudgeService.com, an independent car dealer review website.

3,992

Reviews

98
Overall Satisfaction
100
Would Recommend
  • Had a really good experience with them , especially after a disaster with another dealer,were with us all throughout and was always available x

    Had a really good experience with them , especially after a disaster with another dealer,were with us all throughout and was always available x

    Reply by Stuart Oliver (Dealer) on 13th March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Always excellent service This team look after our whole family and now our friends as we have recommended them They always go out of their way to find us the best deal So friendly and as a female buyer they always put me at ease and don\u2019t try to blind me with car science ! Respectful at all times Custome… Read More

    Always excellent service This team look after our whole family and now our friends as we have recommended them They always go out of their way to find us the best deal So friendly and as a female buyer they always put me at ease and don\u2019t try to blind me with car science ! Respectful at all times Customer service from this team is second to none The odd occasion we have had an issue it has been efficiently sorted straight away Highly recommend you would not be disappointed

    Reply by Dawn Robinson (Dealer) on 13th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Can\u2019t fault the service here at Bristol Street Motors Stoke. More specifically, Idris was top class. Efficient, very informative and put my best interests first. Can\u2019t recommend this dealership but also Idris, enough.

    Can\u2019t fault the service here at Bristol Street Motors Stoke. More specifically, Idris was top class. Efficient, very informative and put my best interests first. Can\u2019t recommend this dealership but also Idris, enough.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 13th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

    Reply by Dawn Robinson (Dealer) on 13th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • John, Chris and Callum were amazing, I can\u2019t thank them enough for the help they gave through the entire process!!x

    John, Chris and Callum were amazing, I can\u2019t thank them enough for the help they gave through the entire process!!x

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 12th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that John, Chris & Callum were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn”

    Reply by Dawn Robinson (Dealer) on 12th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that John, Chris & Callum were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn”

  • Delivery of my new vehicle was much quicker than expected, very much due to the efforts of the sales person I dealt with who was keen to ensure I got exactly the vehicle I wanted. All staff I encountered were friendly, knowledgeable and efficient. The vehicle itself is fantastic and I couldn't have wished for… Read More

    Delivery of my new vehicle was much quicker than expected, very much due to the efforts of the sales person I dealt with who was keen to ensure I got exactly the vehicle I wanted. All staff I encountered were friendly, knowledgeable and efficient. The vehicle itself is fantastic and I couldn't have wished for a better customer experience. Well done to all concerned!

    Reply by Dawn Robinson (Dealer) on 12th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Experience excellent from craig and Jared\U0001f44f\U0001f44f\U0001f44f\U0001f44f\U0001f44f

    Experience excellent from craig and Jared\U0001f44f\U0001f44f\U0001f44f\U0001f44f\U0001f44f

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 12th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Craig & Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

    Reply by Dawn Robinson (Dealer) on 12th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Craig & Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Great Car Showroom for buying a new or used Ford , Cars but watch for all the Add ons like Gap insurance, Diamond Bright and others what you Dont need.

    Great Car Showroom for buying a new or used Ford , Cars but watch for all the Add ons like Gap insurance, Diamond Bright and others what you Dont need.

    Reply by Dawn Robinson (Dealer) on 12th March 2024:

    “Thanks for the great score! Kind regards Dawn”

  • My experience at Bristol Street Motors Ford Stoke was memorable because of the professionalism and helpfulness of Anthony the salesman - went the extra mile. Unfortunately his good work was somewhat spoiled by his after sales colleagues

    My experience at Bristol Street Motors Ford Stoke was memorable because of the professionalism and helpfulness of Anthony the salesman - went the extra mile. Unfortunately his good work was somewhat spoiled by his after sales colleagues

    Reply by Stuart Oliver (Dealer) on 11th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • All positive, no complaints. Tank you Idris.

    All positive, no complaints. Tank you Idris.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 11th March 2024:

    “Hi Donald, thank you for taking the time to leave us this wonderful review! I am glad to hear that you had a positive experience with Idris! Kind regards, Kerry”

  • All positive, no complaints. Tank you Idris.

    All positive, no complaints. Tank you Idris.

    Reply by Kerry Hall (Dealer) on 11th March 2024:

    “Hi Donald, thank you for taking the time to leave us this wonderful review! I am glad to hear that you had a positive experience with Idris! Kind regards, Kerry”

  • I'd recommend Bristol Street Motors Ford Stoke to a friend because I was dealt with brilliantly by Anthony and he went above and beyond to get us our car at a fantastic price! He gave us time to think about it with no hassle and was extremely helpful with all our questions! We'll definitely be back the next t… Read More

    I'd recommend Bristol Street Motors Ford Stoke to a friend because I was dealt with brilliantly by Anthony and he went above and beyond to get us our car at a fantastic price! He gave us time to think about it with no hassle and was extremely helpful with all our questions! We'll definitely be back the next time we need a car!!

    Reply by Chloe Jefferson (Dealer) on 10th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • We brought an 16 plate mini for my daughter off of these guys. Slightly older for a main dealer, but it was a PX too good for them to trade, immaculate condition and great spec. The sales guy Idris was on top form. Being 179miles away I requested a detailed condition video, this was done in 10mins. He then we… Read More

    We brought an 16 plate mini for my daughter off of these guys. Slightly older for a main dealer, but it was a PX too good for them to trade, immaculate condition and great spec. The sales guy Idris was on top form. Being 179miles away I requested a detailed condition video, this was done in 10mins. He then went on to meticulously answer all of my questions to ensure this was a proper car with proper providence. The end result being we were then in a position to remotely buy the car, then travel up to collect it. Idris even came in on his day off for an agreed fee (1x pack of chocolate caramel digestives \U0001f609) Bristol Street are a large company with large company procedures with invoicing etc, but that worked fine and I was on my way within the hour after the test drive and admin. All in all great service and even the Sales Manager recognised that \u2018The Dad\u2019 needs to be seen to be getting a deal with a \u2018meet in the middle\u2019 negotiation.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 9th March 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Idris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Chloe”

  • We brought an 16 plate mini for my daughter off of these guys. Slightly older for a main dealer, but it was a PX too good for them to trade, immaculate condition and great spec. The sales guy Idris was on top form. Being 179miles away I requested a detailed condition video, this was done in 10mins. He then we… Read More

    We brought an 16 plate mini for my daughter off of these guys. Slightly older for a main dealer, but it was a PX too good for them to trade, immaculate condition and great spec. The sales guy Idris was on top form. Being 179miles away I requested a detailed condition video, this was done in 10mins. He then went on to meticulously answer all of my questions to ensure this was a proper car with proper providence. The end result being we were then in a position to remotely buy the car, then travel up to collect it. Idris even came in on his day off for an agreed fee (1x pack of chocolate caramel digestives \U0001f609) Bristol Street are a large company with large company procedures with invoicing etc, but that worked fine and I was on my way within the hour after the test drive and admin. All in all great service and even the Sales Manager recognised that \u2018The Dad\u2019 needs to be seen to be getting a deal with a \u2018meet in the middle\u2019 negotiation.

    Reply by Chloe Jefferson (Dealer) on 9th March 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Idris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Chloe”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because i was very satisfied with the service they gave me

    I would recommend Bristol Street Motors Ford Stoke to friends and family because i was very satisfied with the service they gave me

    Reply by Dawn Robinson (Dealer) on 8th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • I bought a new comercial from here and to be fair the buying experience has been just fine. They gave me the best price. They kept me updated during the wait for the vehicle. They have been very helpful with one little issue I had. So all good from me. Yes I'd use them again to buy a new Ford.

    I bought a new comercial from here and to be fair the buying experience has been just fine. They gave me the best price. They kept me updated during the wait for the vehicle. They have been very helpful with one little issue I had. So all good from me. Yes I'd use them again to buy a new Ford.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 8th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • I bought a new comercial from here and to be fair the buying experience has been just fine. They gave me the best price. They kept me updated during the wait for the vehicle. They have been very helpful with one little issue I had. So all good from me. Yes I'd use them again to buy a new Ford.

    I bought a new comercial from here and to be fair the buying experience has been just fine. They gave me the best price. They kept me updated during the wait for the vehicle. They have been very helpful with one little issue I had. So all good from me. Yes I'd use them again to buy a new Ford.

    Reply by Dawn Robinson (Dealer) on 8th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • I'd suggest Bristol Street Motors Ford Stoke to a friend because the whole process was perfect. From start to finish Stewart kept us upto date with everything. Everything was explained thoroughly and proffesionally. I would say it was the best car buying experience i have ever had.

    I'd suggest Bristol Street Motors Ford Stoke to a friend because the whole process was perfect. From start to finish Stewart kept us upto date with everything. Everything was explained thoroughly and proffesionally. I would say it was the best car buying experience i have ever had.

    Reply by Dawn Robinson (Dealer) on 7th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Stewart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • The experience at Bristol Street Motors Ford Stoke was fantastic because the salesperson listened to my needs and did his best to accommodate them. He went above and beyond and made sure that I was completely satisfied with my purchase. Thank You!

    The experience at Bristol Street Motors Ford Stoke was fantastic because the salesperson listened to my needs and did his best to accommodate them. He went above and beyond and made sure that I was completely satisfied with my purchase. Thank You!

    Reply by Dawn Robinson (Dealer) on 6th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Bristol Street Motors Ford Stoke staff were good because they made the purchase very easy

    Bristol Street Motors Ford Stoke staff were good because they made the purchase very easy

    Reply by Dawn Robinson (Dealer) on 6th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because they’re legends!

    I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because they’re legends!

    Reply by Dean Patterson (Dealer) on 6th March 2024:

    “Good morning Logan. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean”

  • Idris was really helpful and helped me pick out my new car with everything I wanted in it. The second screen really helped me feel at ease knowing I could see what he was doing which helped me feel confident about what he was saying to me. Wouldn\u2019t go anywhere else when it comes to getting a car

    Idris was really helpful and helped me pick out my new car with everything I wanted in it. The second screen really helped me feel at ease knowing I could see what he was doing which helped me feel confident about what he was saying to me. Wouldn\u2019t go anywhere else when it comes to getting a car

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 5th March 2024:

    “Hi, \tThank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Nathan receives the recognition he deserves. Many thanks Keith”

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 5th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

    Reply by Dawn Robinson (Dealer) on 5th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • My experience at Bristol Street Motors Ford Stoke was positive because Jacob was incredibly informative and helpful with any questions I asked. I never felt pushed into buying the car and had plenty of time to think over my decision. The dealership is a lovely clean place and all the staff are so friendly. Wo… Read More

    My experience at Bristol Street Motors Ford Stoke was positive because Jacob was incredibly informative and helpful with any questions I asked. I never felt pushed into buying the car and had plenty of time to think over my decision. The dealership is a lovely clean place and all the staff are so friendly. Would highly recommend to anyone looking for a new car. If you want a 10/10 service you should definitely use Bristol street motors Ford stoke.

    Reply by Dean Patterson (Dealer) on 5th March 2024:

    “Good afternoon Jemima. Thank you so much for your kind words! We are so happy to hear that Jacob was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”

  • Fantastic service, very professional and thorough. Idris was excellent by far one of the best salesmen myself and my family have ever had along with Zeko the manager and that's why we always go back to Bristol Street . I would highly recommend this garage. Thank you once again.

    Fantastic service, very professional and thorough. Idris was excellent by far one of the best salesmen myself and my family have ever had along with Zeko the manager and that's why we always go back to Bristol Street . I would highly recommend this garage. Thank you once again.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 5th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Zeko was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

    Reply by Dawn Robinson (Dealer) on 5th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Zeko was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Had amazing service from Idris and Jacob, helped us massively in providing us with all the information we needed about the Audi A3 we went for. Highly recommend!

    Had amazing service from Idris and Jacob, helped us massively in providing us with all the information we needed about the Audi A3 we went for. Highly recommend!

    Reply by Chloe Jefferson (Dealer) on 2nd March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris and Jacob were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • Bristol Street Motors Ford Stoke were great because of the friendly approach, no pushing and were respectful.

    Bristol Street Motors Ford Stoke were great because of the friendly approach, no pushing and were respectful.

    Reply by Stuart Oliver (Dealer) on 1st March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Bristol Street Motors Ford Stoke were helpful because there was no hard sell but the salesman could not have been more helpful and knew all about the vehicle despite it not being a Ford. Excellent service viewed at 11am and collected at 4pm - fantastic service!

    Bristol Street Motors Ford Stoke were helpful because there was no hard sell but the salesman could not have been more helpful and knew all about the vehicle despite it not being a Ford. Excellent service viewed at 11am and collected at 4pm - fantastic service!

    Reply by Stuart Oliver (Dealer) on 1st March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I was pleased with Bristol Street Motors Ford Stoke and would recommend them because the service was fantastic and the standard of the cars are excellent.

    I was pleased with Bristol Street Motors Ford Stoke and would recommend them because the service was fantastic and the standard of the cars are excellent.

    Reply by Liza Nicholson (Dealer) on 29th February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • IDRIS WAS AMAZING ,REALLY HELPFUL ,EXPLAINED EVERYTHING TO ME SO I UNDERSTOOD , HE WAS EXTREMELY PATIENT WITH ME AS WELL AS THE CAR HAS SO MUCH TECH ON COMPARED TO MY OLD CAR . CANT THANK HIM ENOUGH , WOULD GIVE 10 STARS IF THERE WERE ANY .

    IDRIS WAS AMAZING ,REALLY HELPFUL ,EXPLAINED EVERYTHING TO ME SO I UNDERSTOOD , HE WAS EXTREMELY PATIENT WITH ME AS WELL AS THE CAR HAS SO MUCH TECH ON COMPARED TO MY OLD CAR . CANT THANK HIM ENOUGH , WOULD GIVE 10 STARS IF THERE WERE ANY .

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 29th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • Great efficient experience. Staff very helpful. Thank you

    Great efficient experience. Staff very helpful. Thank you

    Reply by Matthew Johnson (Dealer) on 26th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • The experience at Bristol Street Motors Ford Stoke was great because the sales staff are friendly, trustworthy, professional and help to find the right car for you.

    The experience at Bristol Street Motors Ford Stoke was great because the sales staff are friendly, trustworthy, professional and help to find the right car for you.

    Reply by Liza Nicholson (Dealer) on 22nd February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Both the sales manager Chris and the salesman Jack.B were extremely helpful and knowledgeable and ensured I made the right choice for the perfect car for myself. Overall I had a very good experience at the dealership and I will be visiting again.

    Both the sales manager Chris and the salesman Jack.B were extremely helpful and knowledgeable and ensured I made the right choice for the perfect car for myself. Overall I had a very good experience at the dealership and I will be visiting again.

    Reply by Keith Briggs (Dealer) on 22nd February 2024:

    “Hi Jacob, Thank you so much for your kind words! We are so happy to hear that Chris and Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”

  • Excellent service from start to finish 5 stars.

    Excellent service from start to finish 5 stars.

    Reply by Liza Nicholson (Dealer) on 19th February 2024:

    “Thank you for taking the time to leave us a review - Was there any particular reason for it being 1 star? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref BSM1SR1902 Kind regards, Liza.”

  • My experience at Bristol Street Motors Ford Stoke was cracking because Jack was very professional and explained everything in great detail for me. He always got back to me whenever I needed anything prior to delivery and was always happy to help - 10/10

    My experience at Bristol Street Motors Ford Stoke was cracking because Jack was very professional and explained everything in great detail for me. He always got back to me whenever I needed anything prior to delivery and was always happy to help - 10/10

    Reply by Keith Briggs (Dealer) on 19th February 2024:

    “Hi Jack, Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”

  • Bristol Street Motors Ford Stoke staff were good because they were friendly and efficient. Couldn't do enough to help me without being pushy and promptly sorted out a problem with the car the next day.

    Bristol Street Motors Ford Stoke staff were good because they were friendly and efficient. Couldn't do enough to help me without being pushy and promptly sorted out a problem with the car the next day.

    Reply by Chloe Jefferson (Dealer) on 17th February 2024:

    “Good evening Peter, Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”

  • I was pleased with Bristol Street Motors Ford Stoke and would recommend them because from first enquiry and purchasing my car from John Taylor. Could not have been easier, John is a great salesperson, have returned as dealt witt John over the years. Never dissapoints, friendly, professional, thorough, explain… Read More

    I was pleased with Bristol Street Motors Ford Stoke and would recommend them because from first enquiry and purchasing my car from John Taylor. Could not have been easier, John is a great salesperson, have returned as dealt witt John over the years. Never dissapoints, friendly, professional, thorough, explains things clearly, doesn’t push but sells well, doesn’t pressurise. Calls back as promised always. Will certainly return again. He’s the best.

    Reply by Dean Patterson (Dealer) on 16th February 2024:

    “Good afternoon Clare. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.”

  • Bristol Street Motors Ford Stoke were really helpful and I'd recommend them because they had just what I was looking for at a reasonable price which i was happy with.

    Bristol Street Motors Ford Stoke were really helpful and I'd recommend them because they had just what I was looking for at a reasonable price which i was happy with.

    Reply by Matthew Johnson (Dealer) on 16th February 2024:

    “Good morning Craig. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • Bristol Street Motors Ford Stoke were fantastic because they had what I was looking for !!

    Bristol Street Motors Ford Stoke were fantastic because they had what I was looking for !!

    Reply by Dean Patterson (Dealer) on 15th February 2024:

    “Good afternoon Vincent. Thank you for taking the time to leave us a review - Was there any particular reason for it being 2.5 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref JS2.5VGA1502 Kind regards Dean”

  • I had a great experience at Bristol Street Motors Ford Stoke because Idris Alshariff was very polite and professional at his job he sold us our ford focus st line last time he is in my opinion a real good member of you team

    I had a great experience at Bristol Street Motors Ford Stoke because Idris Alshariff was very polite and professional at his job he sold us our ford focus st line last time he is in my opinion a real good member of you team

    Reply by Dean Patterson (Dealer) on 15th February 2024:

    “Good afternoon Carl. Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.”

  • I'd recommend Bristol Street Motors Ford Stoke to anyone because they helped me to find a cheaper alternative for a car, I feel appreciated as a customer, my needs have been met in terms of a cheaper alternative, I felt welcomed from the start, and any issues regarding anything they support. I had an issue wi… Read More

    I'd recommend Bristol Street Motors Ford Stoke to anyone because they helped me to find a cheaper alternative for a car, I feel appreciated as a customer, my needs have been met in terms of a cheaper alternative, I felt welcomed from the start, and any issues regarding anything they support. I had an issue with Toyota finance chasing me for money. I contacted Bristol street, they explained and told me what I needed to do and where the problem was, which lay with Toyota as usual. From this I managed to get a refund from Toyota and I’m happy I had the support from ford to help me solve the issue. My mum visited the branch with me and even started banter with the sales exec and the assistant manager. Absolutely brilliant!

    Reply by Matthew Johnson (Dealer) on 15th February 2024:

    “Good afternoon Georgina. Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We will pass your great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Matthew”

  • Called in for some minor work on my Ranger, great place easy to deal with and all work carried out with minimal disruption\U0001f44d

    Called in for some minor work on my Ranger, great place easy to deal with and all work carried out with minimal disruption\U0001f44d

    Reply by Kerry Hall (Dealer) on 13th February 2024:

    “Hi Butch. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry”

  • The service is fantastic! The lovely man that sold me a car was so friendly and knew how to explain everything in the car, he just couldn't do enough for me. Best experience in buying a car I've had in years!

    The service is fantastic! The lovely man that sold me a car was so friendly and knew how to explain everything in the car, he just couldn't do enough for me. Best experience in buying a car I've had in years!

    Reply by Dawn Robinson (Dealer) on 12th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Excellent service by the motability advisor, Jared Boon, he was friendly and understood everything I needed in my new vehicle. I was more than satisfied with the car when I picked it up. Highly recommend this outlet for motability cars

    Excellent service by the motability advisor, Jared Boon, he was friendly and understood everything I needed in my new vehicle. I was more than satisfied with the car when I picked it up. Highly recommend this outlet for motability cars

    Reply by Chloe Jefferson (Dealer) on 10th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • Bristol Street Motors Ford Stoke were helpful because they are very polite, professional, after care is great, would recommend to family and friends, very satisfied

    Bristol Street Motors Ford Stoke were helpful because they are very polite, professional, after care is great, would recommend to family and friends, very satisfied

    Reply by Dawn Robinson (Dealer) on 9th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • I'd recommend Bristol Street Motors Ford Stoke to anyone because they help make the process of buying a car simple & hassle free. Thank you!

    I'd recommend Bristol Street Motors Ford Stoke to anyone because they help make the process of buying a car simple & hassle free. Thank you!

    Reply by Dawn Robinson (Dealer) on 9th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Jarrod and Simon did wonderful team work to find me a car in stock at another branch and managed to get it transferred over in double-quick time. Very polite and courteous as you would expect.

    Jarrod and Simon did wonderful team work to find me a car in stock at another branch and managed to get it transferred over in double-quick time. Very polite and courteous as you would expect.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 6th February 2024:

    “Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Ben.”

  • IDRIS WAS AMAZING ,REALLY HELPFUL ,EXPLAINED EVERYTHING TO ME SO I UNDERSTOOD , HE WAS EXTREMELY PATIENT WITH ME AS WELL AS THE CAR HAS SO MUCH TECH ON COMPARED TO MY OLD CAR . CANT THANK HIM ENOUGH , WOULD GIVE 10 STARS IF THERE WERE ANY .

    IDRIS WAS AMAZING ,REALLY HELPFUL ,EXPLAINED EVERYTHING TO ME SO I UNDERSTOOD , HE WAS EXTREMELY PATIENT WITH ME AS WELL AS THE CAR HAS SO MUCH TECH ON COMPARED TO MY OLD CAR . CANT THANK HIM ENOUGH , WOULD GIVE 10 STARS IF THERE WERE ANY .

    Reply by Stuart Oliver (Dealer) on 6th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because the service has been very good, especially the sales representative, Idris, who really did a good job, and being so helpful.

    I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because the service has been very good, especially the sales representative, Idris, who really did a good job, and being so helpful.

    Reply by Chloe Jefferson (Dealer) on 4th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service ".Jacob, your sales representative, truly stands out as an exceptional gem. His customer service is consistently outstanding, demonstrating a rare level of excellence. His dedication and profes… Read More

    I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service ".Jacob, your sales representative, truly stands out as an exceptional gem. His customer service is consistently outstanding, demonstrating a rare level of excellence. His dedication and professionalism contribute significantly to a positive customer experience. Dealing with Jacob has been a pleasure, and his exemplary service sets a high standard in the realm of customer satisfaction.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 3rd February 2024:

    “Hi Melody, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

    Reply by Keith Briggs (Dealer) on 4th February 2024:

    “Hi Melody, Thank you so much for your kind words! We are so happy to hear that Jacob was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service ".

    I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service ".

    Reply by Keith Briggs (Dealer) on 4th February 2024:

    “Hi Melody, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Excellent service and advice. Made selling and buying my new car a really smooth calm experience. Thanks so much! Would very much recommend!

    Excellent service and advice. Made selling and buying my new car a really smooth calm experience. Thanks so much! Would very much recommend!

    Reply by Keith Briggs (Dealer) on 3rd February 2024:

    “Hi Cat, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service

    I would recommend Bristol Street Motors Ford Stoke to friends and family because of their excellent customer service

    Reply by Keith Briggs (Dealer) on 3rd February 2024:

    “Hi Melody Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • My experience at Bristol Street Motors Ford Stoke was memorable because Idris made us feel welcome and valued. We've bought all our cars from here for over 12 years, but Idris was refreshing - friendly, informative, answered our questions with a congenial attitude and the whole experience was a pleasure! Than… Read More

    My experience at Bristol Street Motors Ford Stoke was memorable because Idris made us feel welcome and valued. We've bought all our cars from here for over 12 years, but Idris was refreshing - friendly, informative, answered our questions with a congenial attitude and the whole experience was a pleasure! Thankyou Idris.

    Reply by Keith Briggs (Dealer) on 1st February 2024:

    “Hi Steven, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Idris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Keith”

  • I have recently received excellent service from Bristol Street Ford Stoke. The sales team are very helpful and polite. I have purchased from them in the past and both my son and daughter have both used them and they to have received the same service and will no doubt use them again.

    I have recently received excellent service from Bristol Street Ford Stoke. The sales team are very helpful and polite. I have purchased from them in the past and both my son and daughter have both used them and they to have received the same service and will no doubt use them again.

    Reply by Stuart Oliver (Dealer) on 1st February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I'd recommend Bristol Street Motors Ford Stoke because good friendly service

    I'd recommend Bristol Street Motors Ford Stoke because good friendly service

    Reply by Stuart Oliver (Dealer) on 31st January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I was pleased with Bristol Street Motors Ford Stoke and would recommend them because the help I received from them was excellent. Both my son and daughter have Both purchased from them in the past and will probably use them to replace their existing cars.

    I was pleased with Bristol Street Motors Ford Stoke and would recommend them because the help I received from them was excellent. Both my son and daughter have Both purchased from them in the past and will probably use them to replace their existing cars.

    Reply by Keith Briggs (Dealer) on 30th January 2024:

    “Hi Paul, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Idris was excellent to deal with throughout the process including follow up after I had purchase my car. Car had been thoroughly prepared and serviced before handover. Many thanks Bristol St Motors Stoke!

    Idris was excellent to deal with throughout the process including follow up after I had purchase my car. Car had been thoroughly prepared and serviced before handover. Many thanks Bristol St Motors Stoke!

    Reply by Stuart Oliver (Dealer) on 30th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Excellent dealership. Bought a few cars from them and use them for my servicing and mots . Very friendly and reliable.

    Excellent dealership. Bought a few cars from them and use them for my servicing and mots . Very friendly and reliable.

    Reply by Stuart Oliver (Dealer) on 29th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Very friendly and approachable company at Stoke. I had the stress of having to purchase a new car in quite a short space of time and had 2 children in tow and a fairly small budget for such a fussy bugger like myself. The team were just fantastic finding the car that suited all of my specs and within the budg… Read More

    Very friendly and approachable company at Stoke. I had the stress of having to purchase a new car in quite a short space of time and had 2 children in tow and a fairly small budget for such a fussy bugger like myself. The team were just fantastic finding the car that suited all of my specs and within the budget range. They dealt well with my children and presented the car beautifully on pick up. I felt heard throughout the process and would highly recommend the store! Thankyou.

    Reply by Stuart Oliver (Dealer) on 26th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I highly recommend Bristol Street Motors Ford Stoke to potential car buyers. Their well-deserved reputation for excellence is evident in their smooth and hassle-free sales process. From start to finish, I felt confident in the quality of their vehicles and reassured by their commitment to customer support, sh… Read More

    I highly recommend Bristol Street Motors Ford Stoke to potential car buyers. Their well-deserved reputation for excellence is evident in their smooth and hassle-free sales process. From start to finish, I felt confident in the quality of their vehicles and reassured by their commitment to customer support, should any issues arise. A special shoutout to Jacob, the salesperson who assisted me. His approach was refreshingly straightforward - no pressure, just professionalism and thorough follow-ups. His dedication was truly remarkable; he personally delivered the vehicle to my doorstep, undertaking a journey of over 4+ hours each way! This level of service is rare and deserves recognition. For anyone in the market for a new car, this dealership, and Jacob in particular, should be your go-to.

    Reply by Stuart Oliver (Dealer) on 25th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because they were easy to talk to and listened to my individual needs, friendly good service

    I'd definitely recommend Bristol Street Motors Ford Stoke to friends and family because they were easy to talk to and listened to my individual needs, friendly good service

    Reply by Liza Nicholson (Dealer) on 25th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Recently visited looking to part ex our car we were met by a lovely guy called ant who didn't pressure us but was full of great advice and listened to what we wanted found us a great car was very honest and not pushy gave us a great service was always in touch letting us know what was happening with our vehic… Read More

    Recently visited looking to part ex our car we were met by a lovely guy called ant who didn't pressure us but was full of great advice and listened to what we wanted found us a great car was very honest and not pushy gave us a great service was always in touch letting us know what was happening with our vehicle right through to collection and when we returned to collect our new car he was professional and took the time to explain everything would highly recommend ant and Chris if your looking for your next car thanks again

    Reply by Stuart Oliver (Dealer) on 24th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Bristol Street Motors Ford Stoke were really helpful and I'd recommend them because they kept in touch throughout purchase of car. Helped and informed throughout the process.

    Bristol Street Motors Ford Stoke were really helpful and I'd recommend them because they kept in touch throughout purchase of car. Helped and informed throughout the process.

    Reply by Stuart Oliver (Dealer) on 24th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because nothing is too much trouble

    I would recommend Bristol Street Motors Ford Stoke to friends and family because nothing is too much trouble

    Reply by Stuart Oliver (Dealer) on 23rd January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Bristol Street Motors Ford Stoke are local, ( to me) a well stocked dealership with knowledgeable and professional people who make the experience of buying a vehicle a pleasure. With a great back up team.

    Bristol Street Motors Ford Stoke are local, ( to me) a well stocked dealership with knowledgeable and professional people who make the experience of buying a vehicle a pleasure. With a great back up team.

    Reply by Stuart Oliver (Dealer) on 23rd January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • My experience dealing with Bristol Street Motors was very positive. I dealt with Idris who was friendly and very helpful. Would definitely recommend.

    My experience dealing with Bristol Street Motors was very positive. I dealt with Idris who was friendly and very helpful. Would definitely recommend.

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 23rd January 2024:

    “Good evening Amanda, Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • My experience at Bristol Street Motors Ford Stoke was memorable because very friendly staff explained things well looked for cars from another garage to fit my needs

    My experience at Bristol Street Motors Ford Stoke was memorable because very friendly staff explained things well looked for cars from another garage to fit my needs

    Reply by Stuart Oliver (Dealer) on 22nd January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Mot & service , great price,efficient friendly staff. What more can you ask for ?

    Mot & service , great price,efficient friendly staff. What more can you ask for ?

    Reply by Chloe Jefferson (Dealer) on 20th January 2024:

    “Good evening, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”

  • The experience at Bristol Street Motors Ford Stoke was great because both Nathan Large and Chris Layton couldn't do enough for me , sorted the deal really quick , efficiently and no issues what so ever

    The experience at Bristol Street Motors Ford Stoke was great because both Nathan Large and Chris Layton couldn't do enough for me , sorted the deal really quick , efficiently and no issues what so ever

    Reply by Dawn Robinson (Dealer) on 18th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Nathan & Chris were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • I'd suggest Bristol Street Motors Ford Stoke to a friend because they provided great customer service by Jacob, asked us our budget, what we were looking for in a car, and fount us the ideal car for our needs.

    I'd suggest Bristol Street Motors Ford Stoke to a friend because they provided great customer service by Jacob, asked us our budget, what we were looking for in a car, and fount us the ideal car for our needs.

    Reply by Dawn Robinson (Dealer) on 18th January 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jacob and the team. We hope to see you again soon. Happy motoring, Dawn”

  • I'd endorse Bristol Street Motors Ford Stoke because the Salesman Anthony was first class went out of his way for us one of best Salesman I've encountered thank U Anthony

    I'd endorse Bristol Street Motors Ford Stoke because the Salesman Anthony was first class went out of his way for us one of best Salesman I've encountered thank U Anthony

    Reply by Dawn Robinson (Dealer) on 18th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • I'd recommend Bristol Street Motors Ford Stoke because they are friendly reliable and honest

    I'd recommend Bristol Street Motors Ford Stoke because they are friendly reliable and honest

    Reply by Dean Patterson (Dealer) on 17th January 2024:

    “Good afternoon Tracey. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”

  • Bought a used car off Idris.Great guy not pushy and very knowledgeable.Woukd highly recommend

    Bought a used car off Idris.Great guy not pushy and very knowledgeable.Woukd highly recommend

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 17th January 2024:

    “Good morning Chris. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Idris and the team. We hope to see you again soon. Happy motoring, Dean.”

    Reply by Dean Patterson (Dealer) on 17th January 2024:

    “Good morning Chris. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Idris and the team. We hope to see you again soon. Happy motoring, Dean.”

  • Bristol Street Motors Ford Stoke staff were good because they were very helpful

    Bristol Street Motors Ford Stoke staff were good because they were very helpful

    Reply by Chloe Jefferson (Dealer) on 14th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”

  • I would recommend Bristol Street Motors Ford Stoke to friends and family because the no pressure and friendly salesman Anthony who kept us update and what was happening before and after collection.

    I would recommend Bristol Street Motors Ford Stoke to friends and family because the no pressure and friendly salesman Anthony who kept us update and what was happening before and after collection.

    Reply by Stuart Oliver (Dealer) on 13th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Anthonyl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • The experience at Bristol Street Motors Ford Stoke was fantastic because İdris was super and soo helpful

    The experience at Bristol Street Motors Ford Stoke was fantastic because İdris was super and soo helpful

    Reply by Selina Jefferson (Dealer) on 10th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina”

  • Sale manager (\u0130dris ) he was very polite, professional and more importantly very honest with me he helped me out very much. After buying the car couple days after unfortunately little failure with the car sale team was extremely helpful they taking immediate action toward it with arranging curtesy car me… Read More

    Sale manager (\u0130dris ) he was very polite, professional and more importantly very honest with me he helped me out very much. After buying the car couple days after unfortunately little failure with the car sale team was extremely helpful they taking immediate action toward it with arranging curtesy car mean time they fixing the car I would buy a car again from \u0130dris as he's very nice person to deal with

    Reply by Selina Jefferson (Dealer) on 8th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina”

  • The staff at Bristol Street Motors Ford Stoke were good because they listened to my requirements and did not pressure me into making any hasty decision. Very informative and patient approach. This allowed me to make a very quick decision. Thank you Jacob McAvoy and Chris Layton.

    The staff at Bristol Street Motors Ford Stoke were good because they listened to my requirements and did not pressure me into making any hasty decision. Very informative and patient approach. This allowed me to make a very quick decision. Thank you Jacob McAvoy and Chris Layton.

  • My experience dealing with Bristol Street Motors was very positive. I dealt with Idris who was friendly and very helpful. Would definitely recommend.

    My experience dealing with Bristol Street Motors was very positive. I dealt with Idris who was friendly and very helpful. Would definitely recommend.

    Reply by Chloe Jefferson (Dealer) on 6th January 2024:

    “Good evening Amanda, Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”

  • Purchased a used car from Idris. He was extremely helpful, very knowledgeable, and put the customer first. Also a shout out to Nathan who helped up out when we wanted a test drive whilst Idris was off.

    Purchased a used car from Idris. He was extremely helpful, very knowledgeable, and put the customer first. Also a shout out to Nathan who helped up out when we wanted a test drive whilst Idris was off.

    Reply by Liza Nicholson (Dealer) on 6th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Idris and Nathan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”

  • I'd recommend Bristol Street Motors Ford Stoke to a friend because I paid the price that was acceptable for the quality of the car I was buying. Good quality, good price, and helpful and friendly people .

    I'd recommend Bristol Street Motors Ford Stoke to a friend because I paid the price that was acceptable for the quality of the car I was buying. Good quality, good price, and helpful and friendly people .

  • Very good

    Very good

    Reply by Keith Briggs (Dealer) on 5th January 2024:

    “Hi Anthony, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • My experience at Bristol Street Motors Ford Stoke was cracking because the process was Amazing and Easy start to finish! The sales man was so helpful and easy to deal with. , Handover was simple and made it very enjoyable and showed me all over my new car! Thank you so much Jack & Jacob

    My experience at Bristol Street Motors Ford Stoke was cracking because the process was Amazing and Easy start to finish! The sales man was so helpful and easy to deal with. , Handover was simple and made it very enjoyable and showed me all over my new car! Thank you so much Jack & Jacob

  • "I'd endorse Bristol Street Motors Ford Stoke because it\u2019s the best experience I\u2019ve ever had purchasing a car and I\u2019m 61 years of age . The salesman Anthony Hargreaves was faultless."

    "I'd endorse Bristol Street Motors Ford Stoke because it\u2019s the best experience I\u2019ve ever had purchasing a car and I\u2019m 61 years of age . The salesman Anthony Hargreaves was faultless."

    Reply by Dean Patterson (Dealer) on 4th January 2024:

    “Good afternoon Tony. Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.”

  • The experience at Bristol Street Motors Ford Stoke was great because The service was excellent and the sales person Idris was very good.

    The experience at Bristol Street Motors Ford Stoke was great because The service was excellent and the sales person Idris was very good.

  • I'd endorse Bristol Street Motors Ford Stoke because it’s the best experience I’ve ever had purchasing a car and I’m 61 years of age . The salesman Anthony Hargreaves was faultless.

    I'd endorse Bristol Street Motors Ford Stoke because it’s the best experience I’ve ever had purchasing a car and I’m 61 years of age . The salesman Anthony Hargreaves was faultless.

  • This isn't the 1st time I've used Bristol Street motors in stoke and yet again I have been given a 1st class treatment. I dealt with Nathan, who was especially helpful explained everything I needed to know and answered all my questions and went above and beyond to make everything feel right. I'm really happy … Read More

    This isn't the 1st time I've used Bristol Street motors in stoke and yet again I have been given a 1st class treatment. I dealt with Nathan, who was especially helpful explained everything I needed to know and answered all my questions and went above and beyond to make everything feel right. I'm really happy with my new Kuga after a pleasant trouble free car exchange, all aspects of the sale went through and all paperwork was done on my behalf leaving the process stress free. Thank you Nathan

    Reply by Liza Girdlestone (Dealer) on 2nd January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Nathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”

  • Very happy with how I was treated after a not so great last purchase. The guys did me a great deal to make up for the last van that turned out to be not so good. So hopefully this ranger will be good work tool. Steve and Andy in the commercial sales team were very good and made good communication to keep me u… Read More

    Very happy with how I was treated after a not so great last purchase. The guys did me a great deal to make up for the last van that turned out to be not so good. So hopefully this ranger will be good work tool. Steve and Andy in the commercial sales team were very good and made good communication to keep me updated with progress on my truck. Many thanks

    Reply by Bristol Street Motors Ford Stoke (Dealer) on 1st January 2024:

    “Good morning Shaun. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Steve, Andy and the team. We hope to see you again soon. Happy motoring, Dean.”

    Reply by Dean Patterson (Dealer) on 2nd January 2024:

    “Good morning Shaun. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Steve, Andy and the team. We hope to see you again soon. Happy motoring, Dean.”

  • Idris from Bristol Street Motors Ford Stoke was really helpful and I'd recommend them because excellent knowledge and really good customer care

    Idris from Bristol Street Motors Ford Stoke was really helpful and I'd recommend them because excellent knowledge and really good customer care

  • My experience at Bristol Street Motors Ford Stoke was cracking because they were very professional and friendly and the hot chocolate is a lovely touch too

    My experience at Bristol Street Motors Ford Stoke was cracking because they were very professional and friendly and the hot chocolate is a lovely touch too

  • Idris was extremely helpful and friendly. He went to great effort to find me the perfect car for me. He made the whole experience really straightforward and pleasant.

    Idris was extremely helpful and friendly. He went to great effort to find me the perfect car for me. He made the whole experience really straightforward and pleasant.

  • Helpful, informative staff made the service easy and seamless. Honoured their quote and provide a courtesy car. 5/5*

    Helpful, informative staff made the service easy and seamless. Honoured their quote and provide a courtesy car. 5/5*

    Reply by Liza Girdlestone (Dealer) on 22nd December 2023:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Idris couldn't do enough for us,he listened to our wants and needs and picked out a number of cars to suit, he explained everything, best car sales experience we've ever had. Thankyou Idris.

    Idris couldn't do enough for us,he listened to our wants and needs and picked out a number of cars to suit, he explained everything, best car sales experience we've ever had. Thankyou Idris.

    Reply by Liza Girdlestone (Dealer) on 20th December 2023:

    “Thank you so much for your kind words! We are so happy to hear that Idris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza”

  • I was pleased with Bristol Street Motors Ford Stoke and would recommend them. Friendly staff - Idris was fantastic and extremely helpful throughout the entire process

    I was pleased with Bristol Street Motors Ford Stoke and would recommend them. Friendly staff - Idris was fantastic and extremely helpful throughout the entire process