2461 reviews
These reviews were collected by JudgeService.com, an independent car dealer review website.
2,461
Reviews
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The experience at Vertu Honda Newcastle was great because I felt welcomed. I didn't feel like I was being rushed or pushed into buying a car as I only went to have a talk about trading in, which ended in me walking away with a car. My sales guy, John Walker was an absolute star and really nice to talk to and … Read More
The experience at Vertu Honda Newcastle was great because I felt welcomed. I didn't feel like I was being rushed or pushed into buying a car as I only went to have a talk about trading in, which ended in me walking away with a car. My sales guy, John Walker was an absolute star and really nice to talk to and explained everything. You feel welcomed and at ease at Honda. Highly recommend
Reply by Dean Patterson (Dealer) on 23rd April 2024:
“Good afternoon Rebecca. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”
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Long distance sale: the car was exactly as described and the sales person was very helpful, thoughtful, efficient and came with a sense of humour! Transaction couldn't have been any easier. Thank you for all your help and I wouldn't hesitate to return.
Long distance sale: the car was exactly as described and the sales person was very helpful, thoughtful, efficient and came with a sense of humour! Transaction couldn't have been any easier. Thank you for all your help and I wouldn't hesitate to return.
Reply by Liza Nicholson (Dealer) on 19th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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I would recommend Vertu Honda Newcastle to friends and family because the staff are very helpful and friendly and they provide good customer service, a minor issue was sorted without question and totally to our convenience, and Anthony has called since the purchase to ensure everything was ok and ask if there… Read More
I would recommend Vertu Honda Newcastle to friends and family because the staff are very helpful and friendly and they provide good customer service, a minor issue was sorted without question and totally to our convenience, and Anthony has called since the purchase to ensure everything was ok and ask if there were any questions - a good follow up customer service call.
Reply by Liza Nicholson (Dealer) on 19th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”
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Friendly efficient service carried out by approachable staff. Thanks Perfect ime ery As usual excellent. New car. Talked through new features. Thank you. Home safely . Neil is so helpful and efficient as well as being friendly. Thank uou. Again service was second to none. You feel welcome and no problem is to… Read More
Friendly efficient service carried out by approachable staff. Thanks Perfect ime ery As usual excellent. New car. Talked through new features. Thank you. Home safely . Neil is so helpful and efficient as well as being friendly. Thank uou. Again service was second to none. You feel welcome and no problem is too much trouble. Thank you. Called in with minor problems. Sorted out by Neil. Excellent!!
Reply by Vertu Honda Newcastle (Dealer) on 16th April 2024:
“Good afternoon Jean. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”
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Would just like to thank Chris and the other members of the team for the fantastic support and dedication they provide, really can\u2019t recommend a more friendly, honest dealership, Chris is 100%dedicated to make sure all is spot on, thank you very much Vertu Honda Newcastle upon Tyne Brilliant Dealership!!… Read More
Would just like to thank Chris and the other members of the team for the fantastic support and dedication they provide, really can\u2019t recommend a more friendly, honest dealership, Chris is 100%dedicated to make sure all is spot on, thank you very much Vertu Honda Newcastle upon Tyne Brilliant Dealership!!!!
Reply by Vertu Honda Newcastle (Dealer) on 15th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina”
Reply by Selina Jefferson (Dealer) on 15th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina”
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No hard sell and friendly staff all stages of the purchase explained in easy terms, very happy would recommend vertu Honda
No hard sell and friendly staff all stages of the purchase explained in easy terms, very happy would recommend vertu Honda
Reply by Liza Nicholson (Dealer) on 15th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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My experience at Vertu Honda Newcastle was cracking because they offer the most incredible service and costumer experience. When I was looking for a car on Auto Trader, I found the dealership with great reviews and the Honda Jazz 1.5 VTEC in immaculate state. It was important for me to buy directly from Honda… Read More
My experience at Vertu Honda Newcastle was cracking because they offer the most incredible service and costumer experience. When I was looking for a car on Auto Trader, I found the dealership with great reviews and the Honda Jazz 1.5 VTEC in immaculate state. It was important for me to buy directly from Honda, as the experience is very different to buying from other private owners. It was my first time buying from Honda, and I don’t regret for one second that I took that decision. What really filled my heart with confidence was your AMAZING employee Chris Stuart that guided me through every step. It can be daunting when you don’t know, but he made sure that I understood every single step. Besides his great sense of humour, it was lovely to have a video being sent right before I visited the dealership and that certainly shows a lot of respect, quality and transparency before you take a decision to purchase a car. I am grateful, and I couldn’t have asked for a better experience. Chris went above and beyond, making the costumer experience be worth for what you pay for. To all the incredible staff, and to the General Manager that comes down to thanking you for buying with them. I would certainly recommend buying from this dealership.
Reply by Chloe Jefferson (Dealer) on 14th April 2024:
“Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Chris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks , Chloe”
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I'd recommend Vertu Honda Newcastle to anyone because they are the best
I'd recommend Vertu Honda Newcastle to anyone because they are the best
Reply by Chloe Jefferson (Dealer) on 14th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”
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Vertu Honda Newcastle were fantastic because I was made to feel welcome and valued as a customer and the whole process was made as easy as possible .Anthony the sales guy was 1st class and examined everything perfectly
Vertu Honda Newcastle were fantastic because I was made to feel welcome and valued as a customer and the whole process was made as easy as possible .Anthony the sales guy was 1st class and examined everything perfectly
Reply by Stuart Oliver (Dealer) on 13th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”
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I'd recommend Vertu Honda Newcastle to a friend because of my own experiance.
I'd recommend Vertu Honda Newcastle to a friend because of my own experiance.
Reply by Liza Nicholson (Dealer) on 12th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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One of the best buying expenses I've had in years. I've also dealt with the Service Department in the past, who were brilliant. Dan and Anthony were a breath of fresh air when buying a car I've been looking for for a long time. No messing about, clear communication, and felt like a valued customer from the st… Read More
One of the best buying expenses I've had in years. I've also dealt with the Service Department in the past, who were brilliant. Dan and Anthony were a breath of fresh air when buying a car I've been looking for for a long time. No messing about, clear communication, and felt like a valued customer from the start.
Reply by Keith Briggs (Dealer) on 12th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Dan and Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”
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Vertu Honda Newcastle were great because very friendly service, gave you time to look around and very professional in their approach. One small problem of lost user manual and one was sourced and delivered for me at home. Excellent follow up call from dealer.
Vertu Honda Newcastle were great because very friendly service, gave you time to look around and very professional in their approach. One small problem of lost user manual and one was sourced and delivered for me at home. Excellent follow up call from dealer.
Reply by Keith Briggs (Dealer) on 12th April 2024:
“Hi Paul, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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I would recommend Vertu Honda Newcastle to friends and family because the sales team are very helpful and when I had issues with paperwork they went out their way to help
I would recommend Vertu Honda Newcastle to friends and family because the sales team are very helpful and when I had issues with paperwork they went out their way to help
Reply by Keith Briggs (Dealer) on 12th April 2024:
“Hi Callum, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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I'd endorse Vertu Honda Newcastle because they are a very friendly and efficient team
I'd endorse Vertu Honda Newcastle because they are a very friendly and efficient team
Reply by Liza Nicholson (Dealer) on 11th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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My experience at Vertu Honda Newcastle was memorable because the sales team ensured I was happy. There were a couple of issues with the car at handover which have been resolved to my satisfaction.
My experience at Vertu Honda Newcastle was memorable because the sales team ensured I was happy. There were a couple of issues with the car at handover which have been resolved to my satisfaction.
Reply by Keith Briggs (Dealer) on 11th April 2024:
“Hi Victoria, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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i hve bought cars from vertu motors a few times over the past few years . my experience of dealing with chris from vertu motors Honda Newcastle has always been brilliant. i belive if your buying a new motor its easier if you are communicating with some one you can trust and you can rely on . i find you get th… Read More
i hve bought cars from vertu motors a few times over the past few years . my experience of dealing with chris from vertu motors Honda Newcastle has always been brilliant. i belive if your buying a new motor its easier if you are communicating with some one you can trust and you can rely on . i find you get that witb vertu motors.
Reply by Liza Nicholson (Dealer) on 10th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”
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I'd recommend Vertu Honda Newcastle to a friend because the team on site were friendly and professional.
I'd recommend Vertu Honda Newcastle to a friend because the team on site were friendly and professional.
Reply by Liza Nicholson (Dealer) on 8th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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Vertu Honda Newcastle were great because excellent customer service and very freindly.
Vertu Honda Newcastle were great because excellent customer service and very freindly.
Reply by Chloe Jefferson (Dealer) on 7th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”
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I'd endorse Vertu Honda Newcastle because the service I received from the first initial telephone contact to the actual end was first class. My sales guy Chris is an asset to the company and made my choice very smooth and I was the most important person at the time we met or on the telephone
I'd endorse Vertu Honda Newcastle because the service I received from the first initial telephone contact to the actual end was first class. My sales guy Chris is an asset to the company and made my choice very smooth and I was the most important person at the time we met or on the telephone
Reply by Dean Patterson (Dealer) on 6th April 2024:
“Good afternoon Alison Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Chris and the team. We hope to see you again soon. Happy motoring, Dean”
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Really nice people. Sorted things out efficiently.
Really nice people. Sorted things out efficiently.
Reply by Chloe Jefferson (Dealer) on 5th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”
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I had a great experience at Vertu Honda Newcastle because all of the above
I had a great experience at Vertu Honda Newcastle because all of the above
Reply by Stuart Oliver (Dealer) on 3rd April 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”
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Vertu Honda Newcastle were really helpful and I'd recommend them because the staff are excellent, Chris that sorted my car was just brilliant excellent salesperson. cannot thank him enough,
Vertu Honda Newcastle were really helpful and I'd recommend them because the staff are excellent, Chris that sorted my car was just brilliant excellent salesperson. cannot thank him enough,
Reply by Dawn Robinson (Dealer) on 29th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”
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Once again fantastic to deal with, John Walker has been brilliant to deal with as has assistant sales manager Daniel. This is the 2nd car I've bought here in the last 3 weeks and John is definitely the reason I returned so quickly, first class pre and post sales support. Thanks again to everyone at Honda Newc… Read More
Once again fantastic to deal with, John Walker has been brilliant to deal with as has assistant sales manager Daniel. This is the 2nd car I've bought here in the last 3 weeks and John is definitely the reason I returned so quickly, first class pre and post sales support. Thanks again to everyone at Honda Newcastle.
Reply by Matthew Johnson (Dealer) on 27th March 2024:
“Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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I was happy with the service at Vertu Honda Newcastle because Chad and Sam were fantastic at finding a car that was perfect for me and they were super friendly and informative in every single step. Couldn’t recommend the dealership enough, fantastic experience throughout! :)
I was happy with the service at Vertu Honda Newcastle because Chad and Sam were fantastic at finding a car that was perfect for me and they were super friendly and informative in every single step. Couldn’t recommend the dealership enough, fantastic experience throughout! :)
Reply by Keith Briggs (Dealer) on 27th March 2024:
“Hi Caitlin, Thank you so much for your kind words! We are so happy to hear that Chad and Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”
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I'd definitely recommend Vertu Honda, the customer service I received was excellent and nothing was too much trouble. They even delivered my car to my local branch for me to collect there. Mark who I dealt with was friendly, knowledgeable and as I said nothing was too much trouble. After sale service is great… Read More
I'd definitely recommend Vertu Honda, the customer service I received was excellent and nothing was too much trouble. They even delivered my car to my local branch for me to collect there. Mark who I dealt with was friendly, knowledgeable and as I said nothing was too much trouble. After sale service is great too.
Reply by Keith Briggs (Dealer) on 26th March 2024:
“Hi Claire, Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”
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Vertu Honda Newcastle were helpful because they were friendly, confidence inspiring, and dealt with my followup queries to satisfaction.
Vertu Honda Newcastle were helpful because they were friendly, confidence inspiring, and dealt with my followup queries to satisfaction.
Reply by Matthew Johnson (Dealer) on 25th March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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The experience at Vertu Honda Newcastle was great because from walking through the door to completion of the purchase nothing was too much trouble. John Walker the salesman was genuinely the best I have ever dealt with. So much so that I'll definitely be returning to buy another car very soon.
The experience at Vertu Honda Newcastle was great because from walking through the door to completion of the purchase nothing was too much trouble. John Walker the salesman was genuinely the best I have ever dealt with. So much so that I'll definitely be returning to buy another car very soon.
Reply by Matthew Johnson (Dealer) on 25th March 2024:
“Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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I'd recommend Vertu Honda Newcastle to a friend because all staff are professional and friendly. Everyone was very helpful and helped me to find the right car at the right price
I'd recommend Vertu Honda Newcastle to a friend because all staff are professional and friendly. Everyone was very helpful and helped me to find the right car at the right price
Reply by Matthew Johnson (Dealer) on 22nd March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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Absolutely amazing experience from start to finish. Catherine was so helpful with any questions I had. All the staff were lovely and nothing was to much for them. Highly recommend this garage
Absolutely amazing experience from start to finish. Catherine was so helpful with any questions I had. All the staff were lovely and nothing was to much for them. Highly recommend this garage
Reply by Matthew Johnson (Dealer) on 22nd March 2024:
“Thank you so much for your kind words! We are so happy to hear that Catherine was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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Vertu Honda Newcastle were fantastic because I found john sales rep and sales manager were brilliant and making me feel comfortable with my purchase
Vertu Honda Newcastle were fantastic because I found john sales rep and sales manager were brilliant and making me feel comfortable with my purchase
Reply by Keith Briggs (Dealer) on 21st March 2024:
“Hi Steven, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”
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Vertu Honda Newcastle staff were good because they were friendly and professional
Vertu Honda Newcastle staff were good because they were friendly and professional
Reply by Keith Briggs (Dealer) on 18th March 2024:
“Hi Cornelius, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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First Class Just purchased my 4th Honda my 2nd CRV from Chris Stuart great guy always goes the extra mile above and beyond for his customers and gives 100% attention to every detail. Highly recomend to everyone thanks again Chris. Regards Paul, Claire & Monty
First Class Just purchased my 4th Honda my 2nd CRV from Chris Stuart great guy always goes the extra mile above and beyond for his customers and gives 100% attention to every detail. Highly recomend to everyone thanks again Chris. Regards Paul, Claire & Monty
Reply by Chloe Jefferson (Dealer) on 17th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”
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The staff at Vertu Honda Newcastle were good because , Did not rush me to make a decision, answered all my questions. Extremely helpful And give me the best price for car .
The staff at Vertu Honda Newcastle were good because , Did not rush me to make a decision, answered all my questions. Extremely helpful And give me the best price for car .
Reply by Chloe Jefferson (Dealer) on 17th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe”
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"The experience at Vertu Honda Newcastle was fantastic because the salesman, John Walker, was just brilliant. Not usually a fan of the large dealerships because of the high pressure sales but John was great, no pressured sales pitch! Couldn\u2019t recommend him highly enough, thanks John. "
"The experience at Vertu Honda Newcastle was fantastic because the salesman, John Walker, was just brilliant. Not usually a fan of the large dealerships because of the high pressure sales but John was great, no pressured sales pitch! Couldn\u2019t recommend him highly enough, thanks John. "
Reply by Chloe Jefferson (Dealer) on 16th March 2024:
“Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”
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Good price given on part x good friendly service impressed \U0001f44c
Good price given on part x good friendly service impressed \U0001f44c
Reply by Kerry Hall (Dealer) on 16th March 2024:
“Hi Stephen. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry”
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I had a great experience at Vertu Honda Newcastle because the salesman Chris is always a great guy to deal with he always goes above and beyond, Customer service is fantastic you’re treat very well every time you go for whatever the reason buying, servicing or advice. I would highly recommend Chris to my fr… Read More
I had a great experience at Vertu Honda Newcastle because the salesman Chris is always a great guy to deal with he always goes above and beyond, Customer service is fantastic you’re treat very well every time you go for whatever the reason buying, servicing or advice. I would highly recommend Chris to my friends and family the guy is exceptional. The dealership manager always makes time for you and talks to the customers to make sure you’re happy with everything. Great dealership fantastic staff also I have every fathers in the Honda brand. Honda number 4 from this dealership.
Reply by Stuart Oliver (Dealer) on 15th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”
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I just wanted to say how very satisfied with the service we've had from Vertu Honda Newcastle when buying our new Jazz. Mark S has been so welcoming and helpful; nothing was too much trouble. We now own two Honda vehicles and we chose to buy the Jazz because our Civic Tourer has been magnificent over the past… Read More
I just wanted to say how very satisfied with the service we've had from Vertu Honda Newcastle when buying our new Jazz. Mark S has been so welcoming and helpful; nothing was too much trouble. We now own two Honda vehicles and we chose to buy the Jazz because our Civic Tourer has been magnificent over the past 9 years.
Reply by Vertu Honda Newcastle (Dealer) on 15th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”
Reply by Dawn Robinson (Dealer) on 15th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”
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I'd recommend Vertu Honda Newcastle because they look after you
I'd recommend Vertu Honda Newcastle because they look after you
Reply by Dawn Robinson (Dealer) on 15th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”
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Vertu Honda Newcastle were fantastic because very professional, helpful and friendly people.
Vertu Honda Newcastle were fantastic because very professional, helpful and friendly people.
Reply by Dawn Robinson (Dealer) on 15th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”
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The experience at Vertu Honda Newcastle was fantastic because the salesman, John Walker, was just brilliant. Not usually a fan of the large dealerships because of the high pressure sales but John was great, no pressured sales pitch! Couldn’t recommend him highly enough, thanks John.
The experience at Vertu Honda Newcastle was fantastic because the salesman, John Walker, was just brilliant. Not usually a fan of the large dealerships because of the high pressure sales but John was great, no pressured sales pitch! Couldn’t recommend him highly enough, thanks John.
Reply by Dean Patterson (Dealer) on 14th March 2024:
“Good afternoon Robin. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”
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The service I received at Vertu Honda Newcastle has been first rate both during the sale and after it. Sam made the sale both quick and easy, and kept me informed every step of the way. This is the second car I have bought from this dealership and I would again recommend them 100%.
The service I received at Vertu Honda Newcastle has been first rate both during the sale and after it. Sam made the sale both quick and easy, and kept me informed every step of the way. This is the second car I have bought from this dealership and I would again recommend them 100%.
Reply by Stuart Oliver (Dealer) on 14th March 2024:
“Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”
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The experience at Vertu Honda Newcastle was fantastic because they are friendly and knowledgeable. Good quality cars. High quality customer service with integrity.
The experience at Vertu Honda Newcastle was fantastic because they are friendly and knowledgeable. Good quality cars. High quality customer service with integrity.
Reply by Dean Patterson (Dealer) on 14th March 2024:
“Good afternoon Terence. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean”
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I'd recommend Vertu Honda Newcastle because brilliant service form all staff.
I'd recommend Vertu Honda Newcastle because brilliant service form all staff.
Reply by Kerry Hall (Dealer) on 12th March 2024:
“Good morning Shaun, thank you for taking the time to leave us this wonderful 5 star review! It is great to know that you have had brilliant service from our staff here at Honda Newcastle, we hope to see you again soon! Kind regards, Kerry”
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BRILLIANT SERVICE START TO FINISH.
BRILLIANT SERVICE START TO FINISH.
Reply by Dawn Robinson (Dealer) on 12th March 2024:
“Thank you for taking your time to leave this great review! Kind regards Dawn”
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Vertu Honda Newcastle were really helpful and I'd recommend them because they were friendly, answered all my questions, did not rush me and made sure my vehicle was in good condition when I came to pick it up.
Vertu Honda Newcastle were really helpful and I'd recommend them because they were friendly, answered all my questions, did not rush me and made sure my vehicle was in good condition when I came to pick it up.
Reply by Liza Nicholson (Dealer) on 8th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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Vertu Honda Newcastle were great because the sales men John walker was straight forward easy to get in with also he had a great attitude towards me and my wife.
Vertu Honda Newcastle were great because the sales men John walker was straight forward easy to get in with also he had a great attitude towards me and my wife.
Reply by Liza Nicholson (Dealer) on 8th March 2024:
“Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”
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From the moment we walked into the showroom at VERTU Honda Scotswood Road we were treated with courtesy, professional and friendly service by Catherine! She is amazing and a real asset to the company! we had actually set out that day to buy a Volvo but are more than happy with our purchase of a Honda HRV 1.5 … Read More
From the moment we walked into the showroom at VERTU Honda Scotswood Road we were treated with courtesy, professional and friendly service by Catherine! She is amazing and a real asset to the company! we had actually set out that day to buy a Volvo but are more than happy with our purchase of a Honda HRV 1.5 eHEV Advance Special shout out to Chad also, who looked after us during the purchase! We would highly recommend this dealership!
Reply by Dawn Robinson (Dealer) on 7th March 2024:
“Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Catherine, Chad and the team. We hope to see you again soon. Happy motoring, Dawn”
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I had a great experience at Vertu Honda Newcastle because very friendly and polite . It appeared nothing was too much of a problem .
I had a great experience at Vertu Honda Newcastle because very friendly and polite . It appeared nothing was too much of a problem .
Reply by Dean Patterson (Dealer) on 7th March 2024:
“Good morning Robert. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean”
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The experience at Vertu Honda Newcastle was good because personal service
The experience at Vertu Honda Newcastle was good because personal service
Reply by Matthew Johnson (Dealer) on 3rd March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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Vertu Honda Newcastle were helpful because helpful polite people
Vertu Honda Newcastle were helpful because helpful polite people
Reply by Matthew Johnson (Dealer) on 3rd March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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Totally professional
Totally professional
Reply by Matthew Johnson (Dealer) on 1st March 2024:
“Thanks for taking the time to mark us as 5 stars! Kind regards, Matthew”
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Great dealership to deal with, staff very attentive & knowledgeable. Would recommend for buying new or used car.
Great dealership to deal with, staff very attentive & knowledgeable. Would recommend for buying new or used car.
Reply by Matthew Johnson (Dealer) on 1st March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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I would recommend Vertu Honda Newcastle to friends and family because their level of service is second to none. There is no high pressure salesman, they are patient and take their time to explain everything and answer all questions. I genuinely cannot fault them and this is the second car I have bought from … Read More
I would recommend Vertu Honda Newcastle to friends and family because their level of service is second to none. There is no high pressure salesman, they are patient and take their time to explain everything and answer all questions. I genuinely cannot fault them and this is the second car I have bought from John, who is just a joy to deal with. Thank you to all
Reply by Stuart Oliver (Dealer) on 1st March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”
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Vertu Honda Newcastle were fantastic because it was a really great remote experience
Vertu Honda Newcastle were fantastic because it was a really great remote experience
Reply by Matthew Johnson (Dealer) on 27th February 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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I'd recommend Vertu Honda Newcastle to anyone because the staff are really friendly, knowledgeable and helpful
I'd recommend Vertu Honda Newcastle to anyone because the staff are really friendly, knowledgeable and helpful
Reply by Liza Nicholson (Dealer) on 27th February 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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Looking for a new car .staff was amazing could do anymore then they did. Makes a refreshing change .that customer service is alive and booming. Here
Looking for a new car .staff was amazing could do anymore then they did. Makes a refreshing change .that customer service is alive and booming. Here
Reply by Liza Nicholson (Dealer) on 27th February 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza”
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We bought another Honda through John Walker and again although it was a second hand civic we were treated as if it was a brand new one . Car was presented in fabulous condition. Big thank you John you are a credit to Honda .
We bought another Honda through John Walker and again although it was a second hand civic we were treated as if it was a brand new one . Car was presented in fabulous condition. Big thank you John you are a credit to Honda .
Reply by Liza Nicholson (Dealer) on 27th February 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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Friendly and professional team from start to finish- particularly Mark who greeted us at the door and was friendly and helpful from the moment we stepped in the door. And still followed up even after the sale was done. I\u2019ve never considered buying a Honda before (I just spotted the new CRV from the road … Read More
Friendly and professional team from start to finish- particularly Mark who greeted us at the door and was friendly and helpful from the moment we stepped in the door. And still followed up even after the sale was done. I\u2019ve never considered buying a Honda before (I just spotted the new CRV from the road and liked the look of it!) and it was one of the best decisions I\u2019ve made for a while!
Reply by Liza Nicholson (Dealer) on 26th February 2024:
“Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”
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Our experience at Vertu Honda Newcastle was positive because of the fantastic staff. Especially Chris Stuart, who was the a pleasure to deal with. Chris's attention to detail of customer needs is outstanding. Also, Natalee Morton was most helpful to deal with and assisted greatly with some after sales issues.… Read More
Our experience at Vertu Honda Newcastle was positive because of the fantastic staff. Especially Chris Stuart, who was the a pleasure to deal with. Chris's attention to detail of customer needs is outstanding. Also, Natalee Morton was most helpful to deal with and assisted greatly with some after sales issues. Natalee's correspondence with us was first class. Thank you both for a very pleasurable buying experience. Kind regards Nigel & Lisa
Reply by Chloe Jefferson (Dealer) on 17th February 2024:
“Good evening Nigel, Thank you so much for your kind words! We are so happy to hear that Chris and Natalee were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”
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First class service, everything explained clearly. They go out of the way to make me special and give me a VIP service. Many thanks to Chris. He is an exceptional salesman.
First class service, everything explained clearly. They go out of the way to make me special and give me a VIP service. Many thanks to Chris. He is an exceptional salesman.
Reply by Chloe Jefferson (Dealer) on 17th February 2024:
“Good evening Kevin, Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe”
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I had a great experience at Vertu Honda Newcastle because Daniel was attentive from the start. He explained all the extra features of the car and offered us to take it for a test drive. He understood we were looking at other cars but in the end, we decided to go for this car as it was the best fit for us. We … Read More
I had a great experience at Vertu Honda Newcastle because Daniel was attentive from the start. He explained all the extra features of the car and offered us to take it for a test drive. He understood we were looking at other cars but in the end, we decided to go for this car as it was the best fit for us. We could not thank Daniel enough for all his help.
Reply by Dean Patterson (Dealer) on 15th February 2024:
“Good afternoon Paul. Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.”
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I'd endorse Vertu Honda Newcastle because they provide a great service
I'd endorse Vertu Honda Newcastle because they provide a great service
Reply by Dean Patterson (Dealer) on 15th February 2024:
“Good afternoon Osemidiamen. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”
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Friendly and helpful service. I was assisted by Daniel at Honda who was very helpful when picking out the car I saw advertised on the website. The car was exactly as advertised, he made the finance run down quick and simple and I was even offered an extra years warranty free of charge. When my car had a small… Read More
Friendly and helpful service. I was assisted by Daniel at Honda who was very helpful when picking out the car I saw advertised on the website. The car was exactly as advertised, he made the finance run down quick and simple and I was even offered an extra years warranty free of charge. When my car had a small issue with the exhaust shortly after buying, he was quick to book me in for a new replacement part (all covered on the warranty) it was serviced, fitted and handed back to me within an hour. Overall great service, fast, efficient and friendly \U0001f44f\U0001f3fd
Reply by Matthew Johnson (Dealer) on 15th February 2024:
“Good morning Josh. Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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Hi just wanted to review our recent experience with Honda Newcastle-upon-Tyne. My son has bought his first car from there and the overall experience has been brilliant. Sam who dealt with us is a credit, she's been amazing and beyond helpful. Dan who has helped today with a warranty again extremely helpful an… Read More
Hi just wanted to review our recent experience with Honda Newcastle-upon-Tyne. My son has bought his first car from there and the overall experience has been brilliant. Sam who dealt with us is a credit, she's been amazing and beyond helpful. Dan who has helped today with a warranty again extremely helpful and lovely to deal with.we have visited a few garages in the area but their customer service lacks massively compared to how Honda dealt with us. Thank you K. Bone
Reply by Dawn Robinson (Dealer) on 9th February 2024:
“Thank you so much for your kind words! We are so happy to hear that Sam & Dan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”
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I'd recommend Vertu Honda Newcastle to a friend because the quality of the vehicles was spot on, Sam was very easy to get on with, explained all of the jargon in an easy to understand way, and at no stage pressured me in to making a decision.
I'd recommend Vertu Honda Newcastle to a friend because the quality of the vehicles was spot on, Sam was very easy to get on with, explained all of the jargon in an easy to understand way, and at no stage pressured me in to making a decision.
Reply by Keith Briggs (Dealer) on 2nd February 2024:
“Hi Andrew, Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith”
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Great service from a friendly, knowledgeable salesman. ,
Great service from a friendly, knowledgeable salesman. ,
Reply by Dean Patterson (Dealer) on 1st February 2024:
“Good morning Ray. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”
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Great service
Great service
Reply by Vertu Honda Newcastle (Dealer) on 31st January 2024:
“Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? Was there anything we could have done to make this a better experience for you? If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Regards Dawn”
Reply by Stuart Oliver (Dealer) on 1st February 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”
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My experience at Vertu Honda Newcastle was cracking because I was given lots of options without any pressure. On selecting the vehicle I wanted the sales team made the process from delivery to test drive then purchase very easy.
My experience at Vertu Honda Newcastle was cracking because I was given lots of options without any pressure. On selecting the vehicle I wanted the sales team made the process from delivery to test drive then purchase very easy.
Reply by Keith Briggs (Dealer) on 30th January 2024:
“Hi Kenneth, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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I would recommend Vertu Honda Newcastle to friends and family because they are our local Honda dealer With a good reputation
I would recommend Vertu Honda Newcastle to friends and family because they are our local Honda dealer With a good reputation
Reply by Stuart Oliver (Dealer) on 26th January 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”
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Vertu Honda Newcastle staff were good because they listened to what I needed and wanted, didn't try and upsell me into something I couldn't afford, they were kind and patient. I had an excellent experience.
Vertu Honda Newcastle staff were good because they listened to what I needed and wanted, didn't try and upsell me into something I couldn't afford, they were kind and patient. I had an excellent experience.
Reply by Liza Nicholson (Dealer) on 25th January 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”