1756 reviews
These reviews were collected by JudgeService.com, an independent car dealer review website.
1,756
Reviews
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Really had a great experience picking up my new Ateca from Olly. Would 100% recommend Seat Derby & Olly Otton
Really had a great experience picking up my new Ateca from Olly. Would 100% recommend Seat Derby & Olly Otton
Reply by Dean Patterson (Dealer) on 25th April 2024:
“Good afternoon Leroy. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Olly and the team. We hope to see you again soon. Happy motoring, Dean”
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First arrived at this dealership in early February looking for a new car after my previous car was written off. Despite it being late in the day, within a few minutes I was offered a drink, and within 10 minutes was sat down with Ben to discuss my options on used vehicles even though I didn't have an appointm… Read More
First arrived at this dealership in early February looking for a new car after my previous car was written off. Despite it being late in the day, within a few minutes I was offered a drink, and within 10 minutes was sat down with Ben to discuss my options on used vehicles even though I didn't have an appointment, Ben was extremely helpful and found a suitable new car within only a few minutes. We discussed finance options and both Ben and Matt helped talk me through the options. I ultimately left the dealership well after closing time. I felt that the time was genuinely taken to make sure I was happy. The car had to be transferred between dealerships, which was handled smoothly, and a some damage discovered by the dealer was fixed without anything other than a phone call to let me know. I picked up the car 3 weeks after my initial visit, which given the circumstances was an excellent turn around. The car needed a smart paint repair a few weeks later and I discussed with Ben the option to purchase a new car. A date was set to discuss the options and within a month I drove the new vehicle off the forecourt, yet again with a massive smile on my face. I can't say thank you enough for the service I have received so far. Whether I have rang in or emailed I have had quick responses and even took a call late in the evening to put a payment through. Staff are really pleasant and work really hard, and above all they are respectful. I walked away from my local Pentagon after not feeling respected by the manager. But the experience here is exactly why I returned to buy a new car despite the extra distance. Once again thank you, and definitely recommend!
Reply by Dean Patterson (Dealer) on 24th April 2024:
“Good morning James. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”
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I have recently purchased a Seat Arona from Fitz, who i found to be a really nice Sales person. He dealt with me in a very professional way and he was a pleasure to deal with. We would recommend Fitz to our friends and family
I have recently purchased a Seat Arona from Fitz, who i found to be a really nice Sales person. He dealt with me in a very professional way and he was a pleasure to deal with. We would recommend Fitz to our friends and family
Reply by Dawn Robinson (Dealer) on 23rd April 2024:
“.Thank you so much for your kind words! We are so happy to hear that Fitz was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”
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Just want to say a massive shoutout to Olly & Penny! I wanted to give you some feedback on the customer service I received. I don\u2019t normally go out of the way to leave feedback unless I\u2019ve been absolutely swept off my feet! It was absolutely fantastic! Olly was super friendly, attentive, and went ab… Read More
Just want to say a massive shoutout to Olly & Penny! I wanted to give you some feedback on the customer service I received. I don\u2019t normally go out of the way to leave feedback unless I\u2019ve been absolutely swept off my feet! It was absolutely fantastic! Olly was super friendly, attentive, and went above and beyond to help me out. He listened to my concerns, provided accurate information, and really made me feel valued as a customer. I couldn't be happier with the service I received. Keep up the great work. When I come back to Derby Olly & Penny are the ones I want to be served by. They know how to get the job done. Thanks again guy. See you soon.
Reply by Bristol Street Motors SEAT Derby (Dealer) on 23rd April 2024:
“Good morning Toni. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Olly, Penny and the team. We hope to see you again soon. Happy motoring, Dean”
Reply by Dean Patterson (Dealer) on 24th April 2024:
“Good morning Toni. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Olly, Penny and the team. We hope to see you again soon. Happy motoring, Dean”
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Collected my new car today from Bristol Street Motors Seat Derby, after starting my experience at the Birmingham branch before it was closed down and not having any communication from them I can not say the same about my experience for collection, Ollie made the experience so easy, he was very helpful and mad… Read More
Collected my new car today from Bristol Street Motors Seat Derby, after starting my experience at the Birmingham branch before it was closed down and not having any communication from them I can not say the same about my experience for collection, Ollie made the experience so easy, he was very helpful and made sure he spent the time making sure to explain everything you needed to know. I would highly recommend using this branch, now also known as Cupra.
Reply by Bristol Street Motors SEAT Derby (Dealer) on 22nd April 2024:
“Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ollie and the team. We hope to see you again soon. Happy motoring, Dawn”
Reply by Dawn Robinson (Dealer) on 22nd April 2024:
“Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ollie and the team. We hope to see you again soon. Happy motoring, Dawn”
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Went to seat Derby to enquire about a new car, Oli was brilliant and provided excellent customer service and advice. Other members of staff were great aswell, would definitely recommend.
Went to seat Derby to enquire about a new car, Oli was brilliant and provided excellent customer service and advice. Other members of staff were great aswell, would definitely recommend.
Reply by Matthew Johnson (Dealer) on 18th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Oli was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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Bristol Street Motors SEAT Derby staff were good because they went over and above for us, nothing was too much trouble
Bristol Street Motors SEAT Derby staff were good because they went over and above for us, nothing was too much trouble
Reply by Liza Nicholson (Dealer) on 18th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza”
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I'd recommend Bristol Street Motors SEAT Derby to a friend because our salesman was brilliant - very helpful, courteous, knowledgeable and really went the "extra mile". He arranged for a problem involving rusty rear brake pads/disks to be investigated, and these were replaced quickly. The Servicing Manager … Read More
I'd recommend Bristol Street Motors SEAT Derby to a friend because our salesman was brilliant - very helpful, courteous, knowledgeable and really went the "extra mile". He arranged for a problem involving rusty rear brake pads/disks to be investigated, and these were replaced quickly. The Servicing Manager was also excellent.
Reply by Liza Nicholson (Dealer) on 15th April 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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My experience at Bristol Street Motors SEAT Derby was cracking because Olly Otton was outstanding
My experience at Bristol Street Motors SEAT Derby was cracking because Olly Otton was outstanding
Reply by Stuart Oliver (Dealer) on 4th April 2024:
“Thank you so much for your kind words! We are so happy to hear that Olly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”
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Having had issues buying a motability car at another garage. We saw Andy Lawrence today who clearly guided us through the process and ensured that we ordered a vehicle which was suitable. Thank you for your time, patience and outstanding service and support
Having had issues buying a motability car at another garage. We saw Andy Lawrence today who clearly guided us through the process and ensured that we ordered a vehicle which was suitable. Thank you for your time, patience and outstanding service and support
Reply by Stuart Oliver (Dealer) on 2nd April 2024:
“Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”
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Everybody very helpful Appreciate the help Managers very nice people Thank you
Everybody very helpful Appreciate the help Managers very nice people Thank you
Reply by Stuart Oliver (Dealer) on 2nd April 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”
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Always have an amazing experience here! Been buying cars off Seat Derby for years now! 5 star experience everytime! Olly did an amazing job of helping me get my dream car!!
Always have an amazing experience here! Been buying cars off Seat Derby for years now! 5 star experience everytime! Olly did an amazing job of helping me get my dream car!!
Reply by Dawn Robinson (Dealer) on 29th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”
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I was having issues with my windscreen wash in the middle of winter. Rang the office directly and they got me in the next morning!
I was having issues with my windscreen wash in the middle of winter. Rang the office directly and they got me in the next morning!
Reply by Keith Briggs (Dealer) on 22nd March 2024:
“HI Jessica, Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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Bristol Street Motors SEAT Derby were great because it was a simple, quick and easy process to purchase the car
Bristol Street Motors SEAT Derby were great because it was a simple, quick and easy process to purchase the car
Reply by Matthew Johnson (Dealer) on 22nd March 2024:
“Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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Bristol Street Motors SEAT Derby were fantastic because they were helpful, supportive but not pushy. Everyone I came across was friendly, and made the purchasing experience straightforward and as painless as possible. I felt staff made time for me, and tried to put me at ease when making decisions about a big… Read More
Bristol Street Motors SEAT Derby were fantastic because they were helpful, supportive but not pushy. Everyone I came across was friendly, and made the purchasing experience straightforward and as painless as possible. I felt staff made time for me, and tried to put me at ease when making decisions about a big purchase.
Reply by Liza Nicholson (Dealer) on 8th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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I was pleased with Bristol Street Motors SEAT Derby and would recommend them because friendy not pushy try clear
I was pleased with Bristol Street Motors SEAT Derby and would recommend them because friendy not pushy try clear
Reply by Dawn Robinson (Dealer) on 6th March 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”
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Bristol Street Motors SEAT Derby were great because they were flexible, informative and thorough in their approach. Olly was brilliant and a great support through the entire process.
Bristol Street Motors SEAT Derby were great because they were flexible, informative and thorough in their approach. Olly was brilliant and a great support through the entire process.
Reply by Matthew Johnson (Dealer) on 1st March 2024:
“Thank you so much for your kind words! We are so happy to hear that Olly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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My third car from this dealership was unfortunate to have to get the third as was hit by uninsured driver. As always everyone at seat was fantastic but in particular Olly Otton who I also dealt with for last car. Olly was fantastic when ordering car he met my needs and did everything he could to get me the be… Read More
My third car from this dealership was unfortunate to have to get the third as was hit by uninsured driver. As always everyone at seat was fantastic but in particular Olly Otton who I also dealt with for last car. Olly was fantastic when ordering car he met my needs and did everything he could to get me the best deal he could. When picking car up he spent time showing me everything and setting things up. Olly is a pleasure to deal with and a credit to seat will definitely go back and would recommend cars to anyone as excellent value for money.
Reply by Liza Nicholson (Dealer) on 29th February 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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I had a great experience at Bristol Street Motors SEAT DERBY- I have so much brand loyalty for this dealership due to the incredible service you get time in time out! Having purchased several cars from this dealership, and having everyone serviced here, I can truly recommend this dealership! They treat you … Read More
I had a great experience at Bristol Street Motors SEAT DERBY- I have so much brand loyalty for this dealership due to the incredible service you get time in time out! Having purchased several cars from this dealership, and having everyone serviced here, I can truly recommend this dealership! They treat you with respect and you feel like a friend! A huge thanks to Fitz, Mark, Mat and all of the service team for the service you give me every time ! You operate a well oiled machine of a business
Reply by Matthew Johnson (Dealer) on 28th February 2024:
“Thank you so much for your kind words! We are so happy to hear that Fitz, Mark and Mat were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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I'd recommend Bristol Street Motors SEAT Derby to anyone because they are helpful.
I'd recommend Bristol Street Motors SEAT Derby to anyone because they are helpful.
Reply by Liza Nicholson (Dealer) on 28th February 2024:
“Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”
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I'd recommend Bristol Street Motors SEAT Derby to a friend because of one of the sales team; Ben that I spoke to was very helpful in helping me find the right car for me
I'd recommend Bristol Street Motors SEAT Derby to a friend because of one of the sales team; Ben that I spoke to was very helpful in helping me find the right car for me
Reply by Keith Briggs (Dealer) on 21st February 2024:
“Hi Lewis, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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Top mechanic Darryl place looks better
Top mechanic Darryl place looks better
Reply by Bristol Street Motors SEAT Derby (Dealer) on 20th February 2024:
“Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.”
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Bristol Street Motors SEAT Derby staff were good because their customer service was exceptional, nothing was too much trouble for them. Even though there was a problem with the V5 it was sorted quickly and we were kept updated at all times. Excellent customer service from all concerned
Bristol Street Motors SEAT Derby staff were good because their customer service was exceptional, nothing was too much trouble for them. Even though there was a problem with the V5 it was sorted quickly and we were kept updated at all times. Excellent customer service from all concerned
Reply by Dean Patterson (Dealer) on 17th February 2024:
“Good morning David. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.”
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The staff at Bristol Street Motors SEAT Derby were good because they were super helpful and accommodating.
The staff at Bristol Street Motors SEAT Derby were good because they were super helpful and accommodating.
Reply by Matthew Johnson (Dealer) on 16th February 2024:
“Good afternoon Holly. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”
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I'd recommend Bristol Street Motors SEAT Derby to a friend because they communicated with us throughout the purchase and we were very happy with all aspects of the sale
I'd recommend Bristol Street Motors SEAT Derby to a friend because they communicated with us throughout the purchase and we were very happy with all aspects of the sale
Reply by Keith Briggs (Dealer) on 3rd February 2024:
“Hi Cathryn, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”
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Just picked up our new to us SEAT Ateca. The level of customer service received from Andy and Matt and all the after sales team was exemplary! They both went above and beyond what we expected from them. I can honestly say that we have never received such a brilliant level of service from any other car dealer.… Read More
Just picked up our new to us SEAT Ateca. The level of customer service received from Andy and Matt and all the after sales team was exemplary! They both went above and beyond what we expected from them. I can honestly say that we have never received such a brilliant level of service from any other car dealer.......and the car is brilliant too!!
Reply by Matthew Johnson (Dealer) on 1st February 2024:
“Good afternoon Sue. Thank you so much for your kind words! We are so happy to hear that Andy and Matt were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”
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Incredibly friendly, helpful and knowledgeable staff! Really cannot rate their customer service highly enough! Always have the answer, always quick to resolve everything! Thanks everyone
Incredibly friendly, helpful and knowledgeable staff! Really cannot rate their customer service highly enough! Always have the answer, always quick to resolve everything! Thanks everyone
Reply by Dean Patterson (Dealer) on 1st February 2024:
“Good morning Jon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean.”