4478 reviews

These reviews were collected by JudgeService.com, an independent car dealer review website.

4,478

Reviews

95
Overall Satisfaction
98
Would Recommend
  • I'd suggest Bristol Street Motors Motornation Derby to a friend because they are very helpful and willing to help with any questions or queries. Also the car was clean and as advertised, very happy with the service

    I'd suggest Bristol Street Motors Motornation Derby to a friend because they are very helpful and willing to help with any questions or queries. Also the car was clean and as advertised, very happy with the service

    Reply by Matthew Johnson (Dealer) on 26th March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because they had a specific type of vehicle that was hard to find elsewhere.

    I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because they had a specific type of vehicle that was hard to find elsewhere.

    Reply by Keith Briggs (Dealer) on 23rd March 2024:

    “Hi Melanie. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because we had perfect, friendly service and he found the ideal vehicle without trying to oversell us

    I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because we had perfect, friendly service and he found the ideal vehicle without trying to oversell us

    Reply by Keith Briggs (Dealer) on 21st March 2024:

    “Hi Sian, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • The experience at Bristol Street Motors Motornation Derby was fantastic because the service from Richard Cooper was friendly and very well done.

    The experience at Bristol Street Motors Motornation Derby was fantastic because the service from Richard Cooper was friendly and very well done.

    Reply by Matthew Johnson (Dealer) on 19th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • I'd recommend Bristol Street Motors Motornation Derby to anyone because they are a friendly staff, who listen to your needs and are always there to help. Harvey was a true gentleman and found me the perfect car! This was my first car, which can be very overwhelming and nerve racking, but he was patient and he… Read More

    I'd recommend Bristol Street Motors Motornation Derby to anyone because they are a friendly staff, who listen to your needs and are always there to help. Harvey was a true gentleman and found me the perfect car! This was my first car, which can be very overwhelming and nerve racking, but he was patient and helpful to the fullest. Thank you so much! I would definitely recommend not only this branch, but this wonderful salesman to my family and friends.

    Reply by Keith Briggs (Dealer) on 18th March 2024:

    “Hi Catriona, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Harvey and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Keith”

  • Great experience buying my fiat 595 abarth I was given a fair price for my old ford Richard cooper was very helpful and gave me a good deal thanks Richard top man

    Great experience buying my fiat 595 abarth I was given a fair price for my old ford Richard cooper was very helpful and gave me a good deal thanks Richard top man

    Reply by Kerry Hall (Dealer) on 16th March 2024:

    “Thank you for taking the time to leave us this wonderful 5 star review! Kind regards, Kerry”

  • I had a great experience at Bristol Street Motors Motornation Derby because of the sales person Mr Luke Mee

    I had a great experience at Bristol Street Motors Motornation Derby because of the sales person Mr Luke Mee

    Reply by Stuart Oliver (Dealer) on 13th March 2024:

    “Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because from first entering we were treated well without salesperson being pushy!

    I'd definitely recommend Bristol Street Motors Motornation Derby to friends and family because from first entering we were treated well without salesperson being pushy!

    Reply by Dawn Robinson (Dealer) on 12th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • My experience at Bristol Street Motors Motornation Derby was positive because my salesman has great , very polite and extremely helpful .

    My experience at Bristol Street Motors Motornation Derby was positive because my salesman has great , very polite and extremely helpful .

    Reply by Dawn Robinson (Dealer) on 7th March 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Brilliant absolutely amazing walked in and Richard cooper excellent sales person with in 10 minutes sold me

    Brilliant absolutely amazing walked in and Richard cooper excellent sales person with in 10 minutes sold me

    Reply by Dean Patterson (Dealer) on 6th March 2024:

    “Good afternoon Elliott. Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”

  • What can I say, I went to look at a used car. The saleswoman (Rea) was very good and listened to what I was looking for. No pressure at all 100% excellent customer service, and the staff there are excellent. I purchased the car I wanted, very happy customer. Jason R

    What can I say, I went to look at a used car. The saleswoman (Rea) was very good and listened to what I was looking for. No pressure at all 100% excellent customer service, and the staff there are excellent. I purchased the car I wanted, very happy customer. Jason R

    Reply by Bristol Street Motornation Derby (Dealer) on 3rd March 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • What can I say, I went to look at a used car. The saleswomen were very good and listened to what I was looking for. No pressure at all 100% excellent customer service. The staff here are excellent I purchased the car I wanted, very happy customer. Jason R

    What can I say, I went to look at a used car. The saleswomen were very good and listened to what I was looking for. No pressure at all 100% excellent customer service. The staff here are excellent I purchased the car I wanted, very happy customer. Jason R

    Reply by Matthew Johnson (Dealer) on 29th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • Brilliant service from Richard Cooper. He has gone above and beyond in sort out a car for me.

    Brilliant service from Richard Cooper. He has gone above and beyond in sort out a car for me.

    Reply by Liza Nicholson (Dealer) on 28th February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Rich was amazing got the car I wanted/needed and couldn\u2019t ask for better service

    Rich was amazing got the car I wanted/needed and couldn\u2019t ask for better service

    Reply by Liza Nicholson (Dealer) on 26th February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • I popped into the showroom just to get an idea of what cars I could afford for my budget. Ben who helped me was friendly, honest and professional. He wasn't pushy and did his best to keep me within budget for the type of car I was after. I went with a private seller in the end but I wouldn't hesitate to go ba… Read More

    I popped into the showroom just to get an idea of what cars I could afford for my budget. Ben who helped me was friendly, honest and professional. He wasn't pushy and did his best to keep me within budget for the type of car I was after. I went with a private seller in the end but I wouldn't hesitate to go back to Motornation if I was looking again. Great customer service.

    Reply by Liza Nicholson (Dealer) on 26th February 2024:

    “Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.”

  • Bristol Street Motors Motornation Derby were great because Harvey went out of his way to find the perfect car for me. His attitude and advice when I was not entirely sure of what I was actually looking for was just outstanding, he really helped me to clarify my needs and then found me several fantastic cars t… Read More

    Bristol Street Motors Motornation Derby were great because Harvey went out of his way to find the perfect car for me. His attitude and advice when I was not entirely sure of what I was actually looking for was just outstanding, he really helped me to clarify my needs and then found me several fantastic cars to choose from. I couldn’t have asked for better service!

    Reply by Liza Nicholson (Dealer) on 22nd February 2024:

    “Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.”

  • Bristol Street Motors Motornation Derby staff were good because staff were very helpful and genuine and I feel I have had good value for money

    Bristol Street Motors Motornation Derby staff were good because staff were very helpful and genuine and I feel I have had good value for money

    Reply by Keith Briggs (Dealer) on 20th February 2024:

    “Hi David, Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • We had a great expeirce when we bought our car from Richard Cooper. He listened and understood our situation, which meant he gave us the space and time to make our decision. We didn't feel any pressure to rush into buying a car, which is the typical stereotype of a car salesman and what we were quite frankly … Read More

    We had a great expeirce when we bought our car from Richard Cooper. He listened and understood our situation, which meant he gave us the space and time to make our decision. We didn't feel any pressure to rush into buying a car, which is the typical stereotype of a car salesman and what we were quite frankly dreading! Thanks Rich! :)

    Reply by Dean Patterson (Dealer) on 18th February 2024:

    “Good afternoon Alex. Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean”

  • The experience at Bristol Street Motors Motornation Derby was great because of the team, Harvey has always gone above and beyond to ensure I have the perfect car for my needs. I also want to thank Steve for his help and assistance to help me get the car I wanted. Harvey your a credit to the team, thank you!… Read More

    The experience at Bristol Street Motors Motornation Derby was great because of the team, Harvey has always gone above and beyond to ensure I have the perfect car for my needs. I also want to thank Steve for his help and assistance to help me get the car I wanted. Harvey your a credit to the team, thank you!

    Reply by Matthew Johnson (Dealer) on 15th February 2024:

    “Good afternoon Harvey, Thank you so much for your kind words! We are so happy to hear that Harvey was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • Really good experince. I was dealt with by Richard Cooper who was extremely knowledgeable, he answered any questions I had about the car and explained all the extras in a way that was easy to understand. Didnt feel pressured to make a purchase. Overall was a really positive experience and would definitely buy… Read More

    Really good experince. I was dealt with by Richard Cooper who was extremely knowledgeable, he answered any questions I had about the car and explained all the extras in a way that was easy to understand. Didnt feel pressured to make a purchase. Overall was a really positive experience and would definitely buy from there again.

    Reply by Matthew Johnson (Dealer) on 15th February 2024:

    “Good morning Luke. Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • We bought a second hand Mini just before Xmas from Motornation Derby. Due to distance and time constraints I had to buy without a test drive or even seeing the car in the flesh - a bit daunting! But throughout the process the sales exec Richard Cooper and everyone else we dealt with bent over backwards to mak… Read More

    We bought a second hand Mini just before Xmas from Motornation Derby. Due to distance and time constraints I had to buy without a test drive or even seeing the car in the flesh - a bit daunting! But throughout the process the sales exec Richard Cooper and everyone else we dealt with bent over backwards to make sure everything went smoothly, to be honest it was the most hassle free car purchase we have made and the car is great, we love it!

    Reply by Matthew Johnson (Dealer) on 14th February 2024:

    “Good afternoon Michael. Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • I'd definitely recommend Bristol Street Motors Motornation Derby because so helpful and fantastic service

    I'd definitely recommend Bristol Street Motors Motornation Derby because so helpful and fantastic service

    Reply by Kerry Hall (Dealer) on 13th February 2024:

    “Hi Mark. Thank you so much for your kind words! We are so happy to hear that we were able to provide you with helpful and fantastic service. We hope to have you visit us again in the future. Kind regards, Kerry”

  • The experience at Bristol Street Motors Motornation Derby was excellent due to the great customer service I received throughout. From a simple enquiry right through to delivery and beyond. Higy recommended.

    The experience at Bristol Street Motors Motornation Derby was excellent due to the great customer service I received throughout. From a simple enquiry right through to delivery and beyond. Higy recommended.

    Reply by Dawn Robinson (Dealer) on 12th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Dan was absolutely amazing from start to finish, there was no pressure, no sleazy car salesperson tactics. He did his absolutely best for me from start to finish, and even once the handover was completed he's been super helpful. If anyone is looking, I highly recommend asking for Daniel Redfern, he's the best… Read More

    Dan was absolutely amazing from start to finish, there was no pressure, no sleazy car salesperson tactics. He did his absolutely best for me from start to finish, and even once the handover was completed he's been super helpful. If anyone is looking, I highly recommend asking for Daniel Redfern, he's the best.

    Reply by Dawn Robinson (Dealer) on 7th February 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan and the team. We hope to see you again soon. Happy motoring, Dawn”

  • I had a great experience at Bristol Street Motors Motornation Derby because the service i received was amazing walked me through everything and car delivery was good thanks

    I had a great experience at Bristol Street Motors Motornation Derby because the service i received was amazing walked me through everything and car delivery was good thanks

    Reply by Dawn Robinson (Dealer) on 6th February 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn”

  • Luke was extremely helpful in the process of buying the car. He went to a lot of effort to give us all the information we needed in a friendly and approachable manner. Very happy with the car which was delivered to us speedily in excellent condition.

    Luke was extremely helpful in the process of buying the car. He went to a lot of effort to give us all the information we needed in a friendly and approachable manner. Very happy with the car which was delivered to us speedily in excellent condition.

    Reply by Bristol Street Motornation Derby (Dealer) on 5th February 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Luke and the team. We hope to see you again soon. Happy motoring, Dawn”

    Reply by Dawn Robinson (Dealer) on 5th February 2024:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Luke and the team. We hope to see you again soon. Happy motoring, Dawn”

  • My experience at Bristol Street Motors Motornation Derby was memorable because all the staff were very friendly and helpful when dealing with the purchase of my car, Ben was especially helpful with dealing with the enquiry and purchase of my car! I would definitely recommend Bristol street motors to anyone lo… Read More

    My experience at Bristol Street Motors Motornation Derby was memorable because all the staff were very friendly and helpful when dealing with the purchase of my car, Ben was especially helpful with dealing with the enquiry and purchase of my car! I would definitely recommend Bristol street motors to anyone looking to purchase a car!

    Reply by Keith Briggs (Dealer) on 2nd February 2024:

    “Hi Laura, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ben and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Keith”

  • Richard Cooper at Bristol Street Motors Motornation Derby was good because he allowed us time to look at the car without giving us the 'hard sell'. He answered any questions and was happy to allow us space to go away and consider our purchase. Once we decided to go ahead, Richard made the process easy and mad… Read More

    Richard Cooper at Bristol Street Motors Motornation Derby was good because he allowed us time to look at the car without giving us the 'hard sell'. He answered any questions and was happy to allow us space to go away and consider our purchase. Once we decided to go ahead, Richard made the process easy and made our car purchase a positive experience.

    Reply by Keith Briggs (Dealer) on 2nd February 2024:

    “Hi Gary, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Richard and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Keith”

  • I'd endorse Bristol Street Motors Motornation Derby because they have a decent selection at competitive prices.

    I'd endorse Bristol Street Motors Motornation Derby because they have a decent selection at competitive prices.

    Reply by Matthew Johnson (Dealer) on 2nd February 2024:

    “Good afternoon Karen. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew”

  • We always go here for our cars, brilliant atmosphere, don't feel pressured and are provided with great advice when looking for a car. A special thank you to Daniel Redfern, he had only just started (you'd of never known) when I went to look for a car, no idea what I wanted and he found me my ideal car. Unfort… Read More

    We always go here for our cars, brilliant atmosphere, don't feel pressured and are provided with great advice when looking for a car. A special thank you to Daniel Redfern, he had only just started (you'd of never known) when I went to look for a car, no idea what I wanted and he found me my ideal car. Unfortunately this car was stolen :( so headed back to Bristol Street and Dan was still there and recognised me as soon as we arrived!! He's an absolutely asset to the team, really helpful and just an all round great guy !!! Thanks to Dan and the team :)

    Reply by Matthew Johnson (Dealer) on 1st February 2024:

    “Good afternoon Charlotte. Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew”

  • My experience at Bristol Street Motors Motornation Derby was memorable because It was smooth,friendly efficient and effective in getting my new car

    My experience at Bristol Street Motors Motornation Derby was memorable because It was smooth,friendly efficient and effective in getting my new car

    Reply by Keith Briggs (Dealer) on 31st January 2024:

    “Hi Martin Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith”

  • Just picked up my new car from rich Cooper so happy and fantastic sorcice

    Just picked up my new car from rich Cooper so happy and fantastic sorcice

    Reply by Dawn Robinson (Dealer) on 29th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Rich was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn”

  • Sold a car through Motornation Derby and within a few days I was driving away with my new one. Richard cooper, the sales rep was fab, really friendly and made the whole process really easy and quick, without being rushed or feeling pressured. Would highly recommend \U0001f60a

    Sold a car through Motornation Derby and within a few days I was driving away with my new one. Richard cooper, the sales rep was fab, really friendly and made the whole process really easy and quick, without being rushed or feeling pressured. Would highly recommend \U0001f60a

    Reply by Stuart Oliver (Dealer) on 29th January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • Bristol Street Motors Motornation Derby were helpful because they took great care of us making our vehicle purchase experience very enjoyable.

    Bristol Street Motors Motornation Derby were helpful because they took great care of us making our vehicle purchase experience very enjoyable.

    Reply by Stuart Oliver (Dealer) on 26th January 2024:

    “Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.”

  • Richard Cooper made the purchase of our car easy and pleasant. Highly reccomend.

    Richard Cooper made the purchase of our car easy and pleasant. Highly reccomend.

    Reply by Stuart Oliver (Dealer) on 23rd January 2024:

    “Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.”

  • I'd definitely recommend Bristol Street Motors Motornation Derby because it is a nice and easy process with very nice and to the point staff. Was able to finance this car super quick

    I'd definitely recommend Bristol Street Motors Motornation Derby because it is a nice and easy process with very nice and to the point staff. Was able to finance this car super quick

  • Went to go view a car I was interested in and within 2 days I had brought it! The whole process was so smooth and easy, one of their sales assistants Richard was looking after us. He was so helpful and was easy to contact if we had a questions. Very smooth process 10/10 \U0001f929

    Went to go view a car I was interested in and within 2 days I had brought it! The whole process was so smooth and easy, one of their sales assistants Richard was looking after us. He was so helpful and was easy to contact if we had a questions. Very smooth process 10/10 \U0001f929

    Reply by Dawn Robinson (Dealer) on 29th December 2023:

    “Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Richard and the team. We hope to see you again soon. Happy motoring, Dawn”